Looking for a job

Niko Taralashvili

@nikotaralashvili

Message

I improve customer operations, service reliability, and stakeholder outcomes across complex multi-site organizations.

Georgia

Message

What I'm looking for

I'm looking to improve customer operations, service delivery, and stakeholder outcomes through structured processes, cross-functional collaboration, and measurable performance improvements.

At ALTA, I lead daily operations across four business units and manage relationships with 35 international brand representatives, corporate clients, and service partners.

I've improved communication efficiency by 40%, reduced escalations by 35%, and shortened issue resolution from five days to one or two business days through structured follow-up, monthly reviews, and KPI and SLA tracking.

Previously at EVEX Clinics, I was the primary contact for 33 clinic managers, handling 50–70 monthly requests and improving response times by approximately 40% through transparent Service Desk tracking and proactive communication.

At Prima Medi, I delivered onboarding and training for healthcare professionals, resolved technical escalations, improved response times by 15%, reduced downtime by 20%, and trained four engineers after international certification in France.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

ALTA • ალტა

Jan 2023 - Present (3 years 8 months)

Lead daily operations across 4 business units, ensuring service continuity, clear communication, and cross-functional alignment.
Manage relationships with 35 international brand representatives, corporate clients, and service partners.
Run monthly review meetings to improve communication, track open issues, and reduce escalations.
Improved communication efficiency by 40% and reduced escalations by

Operations Management Cross functional Leadership KPI Tracking SLA Management Stakeholder Management Process Improvement Customer Experience

Technical Manager / Coordinator

EVEX Clinics

May 2019 - Oct 2022 (3 years 5 months)

Served as the primary point of contact for 33 clinic managers across the network.
Managed 50–70 monthly requests while ensuring timely issue resolution and service continuity.
Improved response times by approximately 40%.
Implemented transparent issue tracking processes through Service Desk systems.
Maintained strong stakeholder engagement through proactive communication and regular updates.

Project Planning Multitasking Analytical Skills Microsoft Office

Technical Manager

Prima Medi LLC, Tbilisi

Mar 2015 - Oct 2019 (4 years 7 months)

Delivered onboarding and user training for healthcare professionals.
Resolved customer concerns and technical escalations.
Built strong relationships with clinics and international vendors.
Improved response time by 15% and reduced downtime by 20%.
Trained four engineers following international certification in France.