Open to opportunities

ketevan Gugunashvili

@ketevangugunashvili

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I build compliant B2B onboarding workflows that improve retention, quality, and operational performance.

Georgia

Message

What I'm looking for

I'm looking for a customer success, onboarding, customer experience, or training role where I can improve compliant workflows, use data to reduce risk and retention issues, and deliver high-quality customer outcomes.

At Evolution, I owned end-to-end onboarding, assessment, and verification for cohorts of up to 15 candidates, using TTS CRM to track compliance, documentation, and reporting in real time.

I exceeded performance KPIs by 60%—delivering 600 versus a 400 team average—and became the Top 1 Trainer out of 25 within two months. I evaluated profiles and performance data to mitigate retention risks while maintaining 98–99% quality standards.

Before training, I managed high-volume VIP customer interactions as a Game Presenter at Evolution, where accuracy, procedural compliance, and service quality were essential under pressure.

My chemistry and laboratory analysis background strengthens my structured approach to verification, regulatory documentation, complex data evaluation, and zero-margin-for-error work.

Experience

Work history, roles, and key accomplishments

English Academy Trainer

Evolution

Jan 2024 - Jan 2025 (1 year)

Owned end-to-end onboarding, assessment, and verification for cohorts of up to 15 candidates, ensuring strict alignment with internal standards and operational metrics. Evaluated candidate profiles and performance data to mitigate retention risks and maintain 98–99% quality standards.

Onboarding Assessments Verification Compliance Data Analysis Performance Management Cross Functional Collaboration Training And Presentations Team Management

game presenter

Evolution

Nov 2020 - Dec 2023 (3 years 1 month)

• Managed 500+ customer interactions per shift, ensuring high-quality customer experience.
• Maintained strong customer engagement and satisfaction through clear and professional communication.
• Worked in high-pressure environments while maintaining accuracy, consistency, and service quality