Tamar Mukhadze

Leading, mentoring, and scheduling support associates to ensure smooth coverage and high performance. Monitoring conversations and feedback to maintain excellent customer satisfaction and fast response times.

Managed a team of customer support representatives, overseeing scheduling, attendance, and performance, and provided regular feedback. Collaborated with operations and service delivery managers, led meetings with UK stakeholders, and made quick decisions in high-pressure situations.

Supported the Team Manager by guiding representatives, helping with decision-making, and assisting with daily team operations. Built strong coaching and decision-making skills in a fast-paced environment.

Handled incoming calls and supported UK-based customers with various inquiries. Developed excellent English communication skills, professionalism, and problem-solving under pressure.

Trained and mentored new reception staff, managed registration desk schedules, resolved conflicts with patients, and maintained order and efficiency at the front desk. Strengthened team leadership, training, and conflict resolution skills.

Supported the Clinical Manager with daily operations, including staff supervision, inventory control, medical supply ordering, and schedule creation. Gained strong organizational, multitasking, and leadership experience.

Prepared official medical documents such as sick leave forms and Form 100. Ensured accuracy and confidentiality while handling sensitive patient data.

Assisted patients in navigating the clinic by issuing queue tickets and giving clear directions. Developed strong interpersonal and communication skills through daily patient interactions.

Pursued a Master's degree in Health Policy and Management, focusing on healthcare systems and policy analysis.

Earned a Bachelor's degree in Public Health, gaining foundational knowledge in public health principles and practices.