Looking for a job

pushkin 007 sidamonidze

@pushkin007sidamonidz

Message

I manage healthcare support, Medicaid cases, and high-volume customer operations.

Georgia

Message

What I'm looking for

I'm looking for a customer support, healthcare operations, or Medicaid-focused role where I can manage complex cases, coordinate with providers and third parties, maintain accurate documentation, and help deliver reliable service.

I'm a healthcare support and operations professional with more than seven years of experience across insurance processing, call center operations, and customer service.

At Pharmbills, I manage Medicaid approval cases, guide clients through eligibility requirements, and coordinate documentation with healthcare facilities, government agencies, and third parties.

I previously handled 80+ medication refill cases per day for long-term care patients, helping prevent medication interruptions while maintaining accurate electronic documentation and quality targets.

At Forward Executive Solutions, I was promoted to a supervisory role within six months and supported daily operations for New York's Centers Urgent Care through high-pressure periods, including COVID-19 and the Omicron outbreak.

Experience

Work history, roles, and key accomplishments

Medicaid Specialist

Pharmbills

Jun 2025 - Jun 2027 (2 years)

Guides clients through the Medicaid approval process and ensures all eligibility requirements are met. Coordinates with healthcare facilities, government agencies, and third parties to collect required documentation, maintains accurate databases, and manages multiple active cases with high accuracy and efficiency.

Medicaid Eligibility Documentation Case Management Database Management Stakeholder Communication Accuracy Efficiency

Customer Support Representative

Pharmbills

Mar 2023 - Jun 2025 (2 years 3 months)

Managed an average of 80+ medication refill cases per day for long-term care patients. Coordinated with healthcare facilities and responsible parties to prevent medication interruptions, maintained accurate electronic documentation, and met strict quality and productivity targets.

Case Management Prescription Refills Healthcare Coordination Documentation Quality Assurance Customer Relationship Management Adaptability Multitasking

Supervising Operator

Forward Executive Solutions

Jan 2019 - Mar 2023 (4 years 2 months)

Promoted to a supervisory role within six months due to strong performance and leadership potential. Supervised daily operations supporting New York's Centers Urgent Care, assisted team members with escalations, and maintained service standards under pressure.

Customer Service Leadership Operations Escalation Management Service standards COVID 19 Business Continuity