Nino Kvatania
@ninokvatania
I drive customer adoption, retention, and operational outcomes through structured client success.
GeorgiaWhat I'm looking for
I've managed customer and participant journeys across onboarding, retention, enablement, and complex operational support. At Borders:None, I supported around 100 international participants and led success check-ins, feedback loops, and business-review-style discussions that contributed to a 100% A2 exam pass rate and 80%+ certification rate.
At Poti Sea Port, I helped move a stalled software implementation into operational use by translating user workflows into business requirements and coordinating with an external development team. At TBC Bank, I managed roughly 500 high-value financing journeys while resolving complex customer escalations and supporting 120–150% monthly commercial target achievement.
I've also managed portfolios of active client cases, closed end-to-end transactions, delivered 15+ training programs, and used customer feedback to turn risks and needs into measurable improvement actions.
Experience
Work history, roles, and key accomplishments
HR Specialist
Black Sea Terminal LLC
Jan 2026 - Present (8 months)
Coordinated ~60 end-to-end onboardings within 7 months, analyzed feedback from 250+ employees, and delivered 15+ training programs for ~100 participants. Built structured development plans supporting 3 successful cases.
Educational Assistant / Project Coordinator
Borders:NONE
Jan 2025 - Jan 2026 (1 year)
Managed onboarding, engagement, and retention for ~100 international participants, conducted ~100 one-to-one success check-ins, and built a Voice-of-Customer feedback loop. Led monthly and quarterly performance reviews contributing to a 100% A2 exam pass rate.
Executive Assistant to Director
LTD Transford / Poti Sea Port
Jan 2024 - Jan 2025 (1 year)
Helped move a stalled software implementation into operational use, acted as business-side liaison, and led requirements gathering. Tracked implementation status and risks through executive reporting.
Managed ~500 high-value customer journeys and supported 7-10 bankers. Owned complex escalations and acted as a trusted advisor, contributing to 120-150% monthly commercial target achievement.
Client & Property Operations
LTD Safa
Jan 2022 - Jan 2023 (1 year)
Managed a portfolio of ~50 active client cases and closed ~50 end-to-end transactions. Served as primary relationship owner for buyers, tenants, and property owners.
Education
Degrees, certifications, and relevant coursework
Tbilisi State University
Bachelor of Law, Law
2019 - 2023
Bachelor of Law degree from Tbilisi State University, completed from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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