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Natalia Hicker Homes

@nataliahickerhomes

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Program Manager specializing in change management, communications, and talent acquisition.

United States

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What I'm looking for

I seek a role driving change and recruiting programs where I can lead cross-functional initiatives, improve processes, and enhance adoption in a collaborative culture.

I am a results-driven Program Manager focused on change management, communications, and talent acquisition, with a track record of leading cross-functional initiatives and improving organizational effectiveness.

At Amazon, I led end-to-end change management for recruiting programs across the U.S. and Canada, launched an Amazon Wiki knowledge base, and designed stakeholder-tailored communication strategies to track adoption and readiness.

Earlier roles include building org-wide knowledge resources, implementing interviewing models and training tools, managing high-volume technical recruiting operations, and designing onboarding and recruiter development programs.

I bring strong stakeholder engagement, process optimization skills, proficiency with Asana, Quip, Slack, iCIMS, HireEZ, and a collaborative, metrics-driven approach to driving adoption and improving team performance.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Amazon

Oct 2023 - Present (2 years)

Led end-to-end change management for recruiting programs impacting 460 employees across the U.S. and Canada, launched an Amazon Wiki to enable recruiter self-service and tracked adoption metrics to improve readiness and sentiment.

Change Management Stakeholder Engagement Knowledge Management Change Adoption Metrics Slack Wiki

Program Coordinator

Amazon

Mar 2023 - Oct 2023 (7 months)

Built an org-wide wiki, expanded senior interviewer capacity via a POD interviewing model, and implemented a Bar Raiser training tool achieving an 80% pairing goal to improve interviewer calibration.

Knowledge Management Interview Calibration Program Coordination Training Development Recruiting Operations

Talent Acquisition & Recruiting Coordinator

Amazon

Jun 2021 - Mar 2023 (1 year 9 months)

Managed high-volume technical recruiting operations, designed onboarding for new coordinators, and streamlined scheduling to achieve 100%+ utilization and exceed recruiting metrics.

Technical Recruiting Onboarding Scheduling HireEz LinkedIn Recruiter Process Improvement

Real Estate Agent

Fresh Look Real Estate

Jun 2019 - May 2021 (1 year 11 months)

Advised clients on property transactions, executed marketing strategies across social and print, and increased brand visibility through open houses and client events.

Marketing Strategy Open Houses Negotiation Market Analysis Event Coordination Sales

Private Violin Teacher

Private Studio

Sep 2011 - Jun 2019 (7 years 9 months)

Built and managed a private teaching studio using the Suzuki Method and organized annual recitals including venue booking and event logistics.

Curriculum Development Event Planning Suzuki Method Logistics Scheduling

Retail Sales Associate

Various Employers

Jan 2014 - Jan 2019 (5 years)

Consistently exceeded sales targets in high-volume retail roles, trained new employees on sales techniques and POS, and managed schedules, inventory, and product displays.