Elizabeth Bernstein
@elizabethbernstein
Experienced program manager driving data-driven process improvements and scalable change across large operations.
United StatesWhat I'm looking for
I am an experienced Program Manager with 9+ years delivering large-scale, cross-functional initiatives that improve efficiency, quality, and customer experience. I specialize in program governance, stakeholder alignment, and data-driven decision-making to ensure on-time, high-quality execution.
At Amazon I owned and delivered 180+ project launches annually, led programs supporting thousands of third-party Sellers, Brands, and Vendors, and drove contact-elimination initiatives that reduced inbound volume and operational load by 40%. I produced executive reports and partnered cross-functionally to design scalable process solutions aligned with senior leadership goals.
I build standardized governance, documentation, and training—creating SharePoint repositories and global Wikis, implementing quality checkpoints, and launching Tier III processes that saved costs and operational capacity. I am results-focused, collaborative, and committed to sustainable program growth.
Experience
Work history, roles, and key accomplishments
AMOwned and delivered 180+ project launches annually, improving operational efficiency and reducing inbound volume by 40% through standardized launch processes and contact elimination initiatives.
AMLed change integration across North American operations, enforcing quality and governance standards, delivering adoption metrics, and resolving high-priority escalations to maintain continuity and meet SLAs.
AMSupported directors and VPs with WBRs/MBRs and implemented standardized governance and risk frameworks, improving execution consistency and centralizing program documentation.
AMLed resolution of complex Seller escalations and built Tier III ESR processes and a global ESR Wiki, eliminating 480 escalations annually and delivering combined annual savings of $106K.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Iowa
Bachelor of Arts, Theatre Arts
Completed a Bachelor of Arts degree in Theatre Arts.
Certificate of Performing Arts Entrepreneurship & Management
Certificate, Performing Arts Entrepreneurship & Management
Completed a certificate program in Performing Arts Entrepreneurship and Management.
SAScrum Alliance
Certified ScrumMaster (CSM), Agile Methodology
Earned the Certified ScrumMaster (CSM) credential.
OUOhio University
Master of Business Administration, Operations and Supply Chain Management
Completed a Master of Business Administration focused on Operations and Supply Chain Management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Elizabeth?
You can contact Elizabeth and 90k+ other talented remote workers on Himalayas.
Message ElizabethFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
