Open to opportunities

Shawna Hicks

@shawnahicks

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Program manager specializing in large-scale events, community engagement, and team leadership.

United States

Message

What I'm looking for

I seek a role leveraging event and program management to build inclusive community experiences, lead cross-functional teams, and drive measurable engagement and operational impact within a collaborative, mission-driven organization.

I am a results-driven program management professional with extensive experience planning and executing large-scale events, building inclusive community engagement programs, and leading cross-functional teams of 30+ staff. I have a proven record of delivering complex projects on time and within budget, driving measurable outcomes like 40% participation increases and 95% team retention.

I have managed budgets exceeding $2M, secured grant funding, and implemented data-driven evaluation systems to improve resource allocation and stakeholder outcomes. I seek to leverage my event management, stakeholder management, and culture-building expertise to drive impact in a corporate environment.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Broker

Current

Self Employed

Sep 2025 - Present (1 month)

Manage client negotiations, multi-stakeholder coordination, contracts, and timelines across diverse property portfolios while delivering high client satisfaction and mitigating transactional risks.

Negotiation Contract Management Client Relations Risk Assessment

Project Manager

Madras Aquatic Center Recreation District

Jun 2025 - Sep 2025 (3 months)

Led strategic change management and cross-functional collaboration projects, conducting stakeholder analysis and resource optimization to support organizational transitions and operational improvements.

Change Management Stakeholder Analysis Strategic Planning Cross Functional Collaboration Process Improvement Risk Assessment

Recreation Director

Madras Aquatic Center Recreation District

Aug 2022 - Jun 2025 (2 years 10 months)

Directed operations of a multi-use facility serving 17,000+ residents, planned 25+ annual events for 800+ participants, and increased community engagement by 40% while managing a $2M+ budget and leading 30+ staff with 95% retention.

Event Management Budget Management Program Development Vendor Management Community Engagement Data Driven Evaluation

Recreation Manager

Madras Aquatic Center Recreation District

Aug 2021 - Aug 2022 (1 year)

Coordinated community programming and facility operations, launched 5 inclusive programs, and optimized facility utilization while managing budgets and stakeholder outreach to improve program scalability.

Program Development Facility Management Budget Oversight Volunteer Supervision Program Evaluation Scheduling

Department Supervisor

Lowe's Home Improvement

Jul 2020 - Jul 2021 (1 year)

Led department operations in a high-volume environment, managed complex installation projects end-to-end, and implemented KPIs and coordination practices that improved operational efficiency and customer satisfaction.

Team Leadership Project Coordination KPIs Customer Service Process Improvement Scheduling

Education

Degrees, certifications, and relevant coursework

University of Central Missouri

Master of Science, Sport Management

Completed a Master of Science in Sport Management focusing on program administration and operational leadership within recreation and sport contexts.

Missouri Western State University

Bachelor of Science, Physical Education / Health and Exercise Science

Earned a Bachelor's degree in Physical Education with a concentration in Health and Exercise Science emphasizing fitness programming and community health initiatives.