Natacha French
@natachafrench
I am a results-driven operations and customer service leader fluent in French.
United KingdomWhat I'm looking for
I am a results-driven operations and customer service professional with over 15 years’ experience managing high-value client portfolios, coordinating logistics, and leading cross-functional teams across EMEA. I lead multinational teams to ensure service excellence, policy compliance, and accurate invoicing while resolving escalations and improving processes.
Fluent in French and English, I adapt quickly to remote and multicultural environments and master new technologies such as Microsoft Office, Oracle and Salesforce. I am looking to relocate to France to apply my leadership, vendor management and operational expertise in a customer-focused, growth-oriented organisation.
Experience
Work history, roles, and key accomplishments
TLCustomer Service Supervisor
The Siemon Company Ltd
Sep 2021 - Present (4 years)
Lead a multinational customer account team, overseeing complex EMEA order fulfilment, invoicing, credits and refunds while liaising with vendors and logistics partners to ensure operational efficiency. Analyse customer satisfaction data and implement action plans to improve service delivery and compliance.
TLCustomer Account Manager
The Siemon Company Ltd
Jan 2017 - Aug 2021 (4 years 7 months)
Managed 20+ high-value EMEA customer accounts providing end-to-end support from order processing to after-sales service, ensuring timely deliveries and issue resolution. Tracked orders, credits and account usage to maintain financial accuracy and strong client relationships.
NSCustomer Representative
Nationwide Building Society
Apr 2012 - Dec 2016 (4 years 8 months)
Assisted members with transactions, account queries and service requests in a regulated environment while promoting appropriate financial products. Managed branch cash flow and reconciliations with meticulous accuracy to ensure compliance.
Account Manager
Wild Harvest Fine Food Supplier
Apr 2011 - Mar 2012 (11 months)
Managed 250+ hospitality client accounts, coordinating deliveries, product launches and promotional activities to maintain service quality and client satisfaction. Built supplier relationships to optimise inventory and resolve supply issues.
Education
Degrees, certifications, and relevant coursework
NVQ Level 3 in Management (London)
NVQ Level 3, Management
Completed NVQ Level 3 in Management in London in 2010.
First Aider Appointed Certificate (London)
First Aid Certificate, First Aid
Obtained First Aider Appointed Certificate in London in 2007.
Food and Hygiene Certificate (London)
Food Hygiene Certificate, Food Safety / Hygiene
Completed Food and Hygiene Certificate in London in 2006.
BTS Hôtellerie-Restauration (Nice)
Brevet de Technicien Supérieur (BTS) in Hôtellerie-Restauration, Hospitality / Restaurant Management
Awarded BTS Hôtellerie-Restauration (Brevet de Technicien Supérieur) in Nice in 2000.
Baccalauréat Professionnel Hôtellerie-Restauration (Reims)
Baccalauréat Professionnel, Hospitality / Restaurant Management
Completed Baccalauréat Professionnel in Hôtellerie-Restauration in Reims in 1999.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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