Nella Azana-Ball

Managed airline accounts, coordinating and liaising with France and UK teams. Organized UK and French operational and emergency transport services, monitored and tracked services using internal and client systems, and handled crisis management.

Acted as Key Account Manager for a portfolio of automotive heritage brand accounts, focusing on lead generation, management, and customer care. Managed a network of clients in French/English, identified high-value opportunities, and drove strategic account management using Salesforce and Kulahub.

Processed and tracked orders and deliveries, answering customer queries via triple channel inbound (phone, live chat, and email). Contributed towards the efficient running of the customer service department using a range of systems and digital tools including SAP, CsC, CsHub, and C4C Live Engage.

Assisted in the delivery of HRM advisory services and personal development programmes. Managed project workflows, tracked assignments, and liaised between third parties and caseworkers.

Provided information, advice, and guidance to service users on a range of issues, conducting interviews and offering interpretation/translation services. Maintained detailed case notes of all advice given and action taken, undertaking administrative tasks.

Provided information, advice, and guidance to service users on a range of issues, conducting interviews and offering interpretation/translation services. Maintained detailed case notes of all advice given and action taken, undertaking administrative tasks.

Provided daily administrative and logistics support, deputizing for HR, Travel, and Housing Assistants. Maintained personnel databases, processed CVs, and managed flight bookings and accommodation allocations.

Managed debtor accounts, onboarding new accounts and establishing trustworthy rapport with partners and external agencies. Processed invoices and credit notes, chased payments, and reconciled accounts for month-end reporting.

Provided high-level confidential support to the MD, including a full administrative and secretarial role. Managed a range of procurement operations, reviewing purchase orders, locating suppliers, and negotiating terms.

Processed requisitions and purchase orders, booked flights and hotels, and organized staff transport. Managed application and extension of permits, including visas, and developed effective working relationships with local governmental bureaus.

Processed project expenses forms, partner invoices, and ad-hoc payment requests. Prepared staff wages, managed petty cash, and reconciled set payment mandates.

Obtained a Master of Science degree in Human Resource Management. The curriculum focused on advanced HR strategies and practices.

Completed a Master of Arts degree in International Relations. The program provided a deep understanding of global political and social dynamics.

Completed a First Aid certification. This training equipped me with essential skills for emergency response.

Undertook a NEBOSH course. This provided foundational knowledge in occupational health and safety.

Completed a certification in Equality and Diversity at work. This course focused on promoting inclusive workplace environments.

Completed a 'Preparing to Teach in Life Long Sector' certification. This program prepared me for teaching in adult education.

Achieved NVQ-AAT Foundation, Intermediate, and Technician Accounting qualifications. This comprehensive training covered various aspects of accounting principles and practices.

Completed an 'Excellence in Customer Care' certification. This training focused on enhancing customer service skills and strategies.

Completed 'Advice Work Knowledge & Practice' as part of the Citizens Advice Bureau Development Programme. This enhanced my skills in providing comprehensive advice.

Earned a Bachelor of Arts degree in Social, Political & Administrative Sciences. This comprehensive program covered various aspects of social and political structures.