T C
@tc04
I am a customer service leader specialising in luxury and DTC customer experience.
United KingdomWhat I'm looking for
I bring 10+ years of customer service experience across luxury hospitality, e-commerce, and technology sectors, delivering personalised support and managing high-value client accounts. I lead multi-brand premium DTC customer service operations, coach remote teams, and implemented fraud prevention protocols that reduced chargebacks and financial loss.
I leverage tools like RichPanel, Zendesk, Salesforce and Return Prime to automate workflows, improve response times, and maintain premium service standards. I am committed to building meaningful customer relationships, optimising the customer journey, and driving retention through proactive problem-solving and team development.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Yagi Wrld & Mela Matcha
Feb 2025 - Present (6 months)
Leading customer service operations for multi-brand premium DTC businesses to ensure exceptional client experiences across all touchpoints. Manage and coach remote teams, implement fraud prevention protocols and Return Prime integration to reduce chargebacks and streamline returns.
Senior Customer Service Advisor
Naked Ground / Nutricion
Mar 2021 - Jan 2025 (3 years 10 months)
Provided comprehensive customer support for luxury DTC and wholesale accounts, maintaining premium service standards and managing high-profile clients including Fulham FC, Lord's, and The Oval. Led remote hiring, onboarding and implemented CRM automation workflows to reduce response times and improve service consistency.
VIP Client Services Representative
Sintillate
Jun 2019 - Mar 2021 (1 year 9 months)
Delivered personalised concierge-style customer service for high-net-worth clients at premier venues, managing end-to-end journeys from inquiry to post-visit follow-up. Built and maintained relationships with celebrities, athletes, and executives to generate loyalty and referrals through exceptional experiences.
Corporate Customer Service Rep
Tesla
Sep 2016 - Mar 2019 (2 years 6 months)
Delivered premium corporate customer support across the customer lifecycle, resolving complex technical and post-delivery issues to maintain high satisfaction. Monitored feedback trends and supported CRM optimizations to improve contact management and service delivery.
Education
Degrees, certifications, and relevant coursework
TNTAFE NSW
Diploma, Business Administration
2015 - 2017
Completed a Diploma in Business Administration at TAFE NSW from January 2015 to January 2017.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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