Open to opportunities

Nang Yawai Phoo

@nangyawaiphoo

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Experienced travel industry professional with a passion for growth.

Thailand

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What I'm looking for

I am looking for a role that encourages professional growth and values teamwork.

With over four years of experience in the travel industry across Myanmar and Singapore, I am dedicated to fostering a positive and dynamic work environment. My journey has equipped me with a robust skill set in business development, tour operations, and customer relationship management. I thrive on challenges and continuously seek opportunities to enhance my problem-solving abilities and creative thinking.

In my current role as a Remote Business Developer at MyProGuide, I have successfully developed business strategies that support growth and sustainability. I manage partnerships, oversee travel product upgrades, and ensure customer satisfaction through tailored tour experiences. My previous roles have honed my skills in coordinating complex tour logistics and maintaining high-quality service standards, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Remote Business Developer

MyProGuide

Nov 2024 - Present (8 months)

Developed business strategies to support growth and business sustainability. Built new partnerships and maintained strong relationships with existing partners.

Business Development Partnership Management Product Management Customer Service Financial Reporting Social Media Management Operations Management

Remote Tour Operations Executive

Woopa Travels

Mar 2023 - Present (2 years 4 months)

Supported Tour Manager in the planning and execution of all tours, especially for school learning journeys and government projects. Coordinated pre and post tour operations, including planning, logistics, and risk management.

Project Coordination Logistics Management Customer Feedback Database Management Vendor Management Risk Management

Social Media Evaluator

Jul 2020 - Present (5 years)

Approached tasks based on guidelines and identified the main purpose of content. Researched reasonable facts to provide the system for better understanding of how individuals access its credibility.

Content Evaluation Research Data Analysis Critical Thinking Instagram

Sales Executive

Myanmar Shalom Travels

Jan 2019 - Present (6 years 6 months)

Dealt with potential B2B & B2C clients and created customized tours based on their desires. Prepared tour quotations and suggested suitable ideas regarding trips.

Sales Client Relationship Management Tour Quotation Problem Solving Record keeping Marketing Strategy Market Research

Internship

Myanmar Shalom Travels

Apr 2018 - Present (7 years 3 months)

Engaged directly with clients to promote and sell tour programs. Learned to proficiently handle inquiries, negotiate deals, and close sales to meet client needs and ensure satisfaction.

Client Engagement inquiry handling Negotiation Relationship Building Teamwork

Internship

JTB Polestar Travels & Tours

Oct 2017 - Present (7 years 9 months)

Assigned to the Tour East Myanmar team to support tour operations and logistics. Utilized Tourplan software to assist in the quotation process and gained proficiency in booking procedures.

Logistics Support Tourplan Software Administrative Support

Internship

Inya Lake Hotel

Apr 2017 - Present (8 years 3 months)

Gained hands-on experience in multiple departments including Housekeeping, Food & Beverage Service, and Front Office. Learned and executed duties and responsibilities of a housekeeper, ensuring cleanliness and guest satisfaction.

Housekeeping Opera Reservation System

Education

Degrees, certifications, and relevant coursework

BEHS 3, Bago

Matriculation Exam, General Studies

Passed the Matriculation Exam with three Distinctions.

National Management Degree College

Bachelor of Arts, Tourism Management

Completed a Bachelor of Arts in Tourism Management. Received a scholarship from the Union of Myanmar Travel Association (UMTA) for the BA. Tourism program.