Open to opportunities

Thapparat Thaweepon

@thapparatthaweepon

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Multilingual tourism and customer-service professional with logistics background.

Thailand

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What I'm looking for

I am seeking customer-facing roles in tourism, hospitality, or operations where I can use my guiding, reservations, and logistics experience, work in multicultural teams, and contribute to improved guest experience and operational efficiency.

I am a Thai professional with experience across tourism operations, customer service, reservations, and logistics. I have worked as a freelance tour guide, passenger services agent, reservation officer, and duty-free sales representative, and I bring practical frontline experience in hospitality and travel services.

My background includes roles in translation and copywriting, telesales/collections, and ERP-related junior consulting work in Jakarta, giving me exposure to both customer-facing and systems-oriented tasks. I hold a B.B.A. in International Trade and Logistics Management from Burapha University and have completed industry training programs related to trade, logistics, and automotive marketing.

I have been recognized with faculty-level awards and scholarships and have experience conducting research projects on inventory, student satisfaction, and seafood export. I work well in multicultural environments, excel at documentation and presentations, and am proficient in Microsoft Office and basic graphic applications.

I am communicative in English (TOEIC 575) and Thai, type at 40 WPM, and consistently seek roles where I can combine customer service strengths with logistics and operations knowledge to improve guest experiences and operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Freelance Tourist Guide

Current

Elephant Jungle Sanctuary Phuket Co.,Ltd.

Aug 2018 - Present (7 years 2 months)

Provided guided tours and guest services for international tourists, increasing positive guest feedback and repeat bookings through personalized experiences.

Customer Service Multilingual Communication Cultural Interpretation Guest Relations

Current

Freelance Passenger Services Agent

Current

Destination Services Co., Ltd.

Oct 2017 - Present (8 years)

Coordinated passenger logistics and ground services for inbound travelers, streamlining transfers and improving on-time pick-up performance.

Logistics Coordination Customer Service Ground Transportation Communication Problem Solving

Duty Free Representative

King Power Co.,Ltd.

May 2016 - Aug 2017 (1 year 3 months)

Managed retail sales and customer interactions at King Power Phuket, achieving sales targets and maintaining high customer satisfaction in a duty-free environment.

Retail Sales Customer Service Merchandising Cash Handling Product Knowledge Upselling

Reservation Officer

Thavorn Beach Village and Spa

Jun 2015 - Apr 2016 (10 months)

Managed hotel reservations and guest enquiries using Commanche and Fromas systems, improving booking accuracy and guest check-in efficiency.

Reserving Commanche Fromas Customer Service Communication

Junior Functional Consultant

Crenova Power Ultima Co.,Ltd.

Aug 2014 - Feb 2015 (6 months)

Worked on ERP implementation projects (Oracle, SAP) in Jakarta, assisting functional configuration and user support to improve system adoption.

ERP Implementation Oracle SAP User Support

Student Trainee

Parker Hannifin (Thailand) Co.,Ltd.

Apr 2014 - Jun 2014 (2 months)

Completed an operations trainee placement, supporting operational tasks and using Lotus Notes to document processes and communications.

Operations Support Lotus Notes Communication Teamwork

Purchasing Officer

Intrend Fashion Shop

Jun 2009 - Jun 2013 (4 years)

Managed purchasing activities for fashion retail, negotiating with suppliers and maintaining inventory levels to support store operations.

Procurement Inventory Management Cost Control Vendor Relations Excel

Education

Degrees, certifications, and relevant coursework

Burapha University

Bachelor of Business Administration, International Trade and Logistics Management

2011 - 2014

Activities and societies: Student trainee roles, conferences participation, scholarships, volunteer work, and received Outstanding Student Award of Faculty of Logistics.

Completed a Bachelor of Business Administration in International Trade and Logistics Management with coursework and training related to trade, logistics, and inventory research.