Open to opportunities

Nancy Okoro

@nancyokoro1

Message

I resolve high-volume customer inquiries across phone, CRM, and helpdesk channels.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across multiple channels, use CRM and helpdesk tools, meet service targets, and grow within a collaborative team.

I've supported customers at Agro Limited, The Becoming Experience, and a mattress and bedding retail company, resolving account, billing, order, delivery, and system inquiries across inbound and outbound channels.

At Agro Limited, I documented customer interactions and updated records in HubSpot and Zendesk while meeting quality, attendance, and daily call-resolution targets in a high-volume environment. At The Becoming Experience, I assisted over 100 participants with logistics, event updates, and real-time support.

I bring active listening, clear communication, escalation management, and careful recordkeeping to fast-paced remote support teams.

Experience

Work history, roles, and key accomplishments

Customer Engagement & Support Assistant

The Becoming Experience

Jan 2026 - Jul 2026 (6 months)

Conducted outbound calls and managed correspondence for over 100 participants, resolving issues in real time and escalating complex matters. Maintained precise activity logs and call records for operational transparency.

Outbound Calling Problem Solving Escalation Management Documentation Customer Correspondence

Customer Support Representative

Agro Limited

Aug 2025 - Jun 2026 (10 months)

Managed inbound and outbound customer calls, followed client-specific scripts, and navigated multiple applications to document interactions in HubSpot and Zendesk. Met strict quality and call resolution targets in a high-volume environment.

Inbound Calls Outbound Calling Zendesk HubSpot CRM Customer Satisfaction

Sales & Customer Care Representative

Mattress & Bedding Retail Company

Jan 2023 - Dec 2024 (1 year 11 months)

Handled high-volume inbound inquiries about products, orders, pricing, and deliveries. Applied active listening and conflict resolution to address billing discrepancies and returns while maintaining inventory records.

Inbound Calls Active Listening Conflict Resolution Inventory Management Order Processing Billing