Bright Ogban
@brightogban
Customer Support Specialist improving satisfaction and retention through fast, empathetic issue resolution.
What I'm looking for
I’m a customer-focused professional with proven experience in customer support, telemarketing, and relationship management. I deliver measurable improvements in customer satisfaction and retention while handling high-volume interactions across phone, email, and live chat.
I consistently achieve strong results, including a 95%+ customer satisfaction rating by resolving inquiries promptly and professionally. I also improved customer efficiency by reducing average response time by 30%.
In my roles, I strengthen loyalty through personalized support and proactive follow-ups, and I maintain 98% accuracy in order and customer data management. I’m comfortable resolving complex customer issues and de-escalating complaints with emotional intelligence and practical solutions.
I’m excited to join a customer-centric organization where I can enhance customer experiences and support business growth. I bring remote work efficiency with stable internet and a noise-free setup, plus the tools and workflows to perform at a high standard.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Excello Ventures
Jan 2023 - Jan 2026 (3 years)
Delivered high-quality customer support across phone, email, and live chat in a high-volume remote environment, achieving 95%+ customer satisfaction. Reduced average response time by 30% and maintained 98% accuracy in order and customer data to minimize errors and returns.
Customer Service Representative
The Dorms Import & Export Ltd
Jan 2020 - Jan 2023 (3 years)
Executed high-volume outbound calls to generate leads, promote products, and convert prospects, while building long-term client relationships to increase repeat business and customer lifetime value. Partnered with internal teams to escalate complex cases and used CRM systems to track pipeline activity and support forecasting.
Education
Degrees, certifications, and relevant coursework
Federal University of Lafia
Bachelor of Arts, History and International Studies
Earned a Bachelor of Arts in History and International Studies at Federal University of Lafia.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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