Open to opportunities

Nancy Ohwerhi

@nancyohwerhi

Message

Dedicated Business Administration graduate with strong customer service skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values client satisfaction and offers opportunities for growth.

I am a dedicated and articulate Business Administration graduate with over 4 years of experience in client-facing roles. My strong customer service, sales, and communication skills have allowed me to build a solid reputation for resolving customer inquiries and nurturing client relationships. I am tech-savvy and well-versed in CRM systems and remote collaboration tools, eager to contribute to organizations that value client satisfaction and service excellence.

In my most recent role as a Customer Service Personnel at Klassiq Ventures Store, I delivered outstanding customer support through various channels, conducted engaging demo presentations, and compiled customer feedback reports for service improvement. My previous experience as a Sales Executive at Pennek Nigeria Ltd. involved identifying new business opportunities, maintaining long-term client relationships, and contributing to team strategy planning. I am passionate about driving business growth and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Personnel

Current

Klassiq Ventures Store

Apr 2024 - Present (1 year 2 months)

Delivered outstanding customer support via calls, emails, and chats. Assisted clients with product inquiries, leading to improved satisfaction rates. Conducted engaging demo presentations, boosting product sales and compiled customer feedback for service improvement.

Customer Service Cold Calling CRM Systems Communication Lead Qualification

Sales Executive

Pennek Nigeria Ltd.

Apr 2023 - Apr 2024 (11 months)

Identified and closed new business opportunities through cold calls and meetings. Maintained long-term relationships with clients to secure repeat sales and prepared regular sales reports contributing to team strategy planning.

Sales Cold Calling Client Relationship Management Reporting Strategy Planning

Sales Executive / Customer Care Representative

Neutron Greenish Communication Network Solutions

Mar 2022 - Mar 2023 (1 year)

Sourced new clients and maintained relationships with existing customers. Upsold service offerings, supported onboarding of new users, and addressed client issues while troubleshooting solutions.

Sales Customer Care Upselling Customer Onboarding Troubleshooting

Sales Executive

Esirie Realty

Jan 2020 - Feb 2022 (2 years 1 month)

Led property sales and managed client pipelines. Participated in annual planning and PR events, coordinated site inspections, and supported clients through the entire sales journey.

Sales Client Management Event Planning Property Inspections Pipeline Management

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Science, Business Administration

2018 - 2022

Completed a Bachelor of Science in Business Administration, focusing on various aspects of business management and administration. Engaged in a personal project researching the impact of bank loans on SMEs' performance in Lagos, Nigeria.