Nancy George
@nancygeorge
Dedicated manager with extensive experience in customer service.
United StatesWhat I'm looking for
I am a knowledgeable and dedicated manager with a strong background in customer service. My experience spans over three decades, during which I have honed my skills in team leadership, operational efficiency, and customer satisfaction. I thrive in environments that require a positive demeanor and the ability to establish rapport with diverse clientele.
In my previous role as Division Manager for the Unified Government of Wyandotte County, I successfully managed a team of 44 employees, overseeing a budget of over $300,000. I implemented policies that streamlined operations and reduced waste, while also handling escalated complaints and inquiries. My commitment to continuous improvement and collaboration with upper management has consistently contributed to the success of my teams.
Throughout my career, I have demonstrated strong organizational skills and attention to detail, whether in managing office supplies, coordinating meetings, or preparing financial reports. I am passionate about maintaining high standards of customer service and am motivated to contribute to a company's success through effective team management and operational excellence.
Experience
Work history, roles, and key accomplishments
Division Manager
Unified Government of Wyandotte County/KCK
Oct 2010 - Present (14 years 7 months)
Managed and supervised 44 employees, delivering performance reviews and recommending training. Controlled costs by streamlining operations, reducing waste, and setting and overseeing a division budget exceeding $300,000 annually. Handled escalated complaints and inquiries, resolved problems with the general public and high-profile customers, and collaborated with upper management on continuous imp
Assignment Desk Editor
WDAF Fox 4
Dec 2002 - Present (22 years 5 months)
Monitored scanners for breaking news and assigned stories to reporters and photographers. Followed up on news tips and updated future assignments in computer files. Acted as a point of contact for editorial questions.
Administrative Support Supervisor
Unified Government of Wyandotte County/KCK
Jun 1995 - Present (29 years 11 months)
Reconciled cash drawers, resolved discrepancies, and managed timely invoicing and accounts receivables. Supervised 32 employees, aided in policy development, and handled budget preparation and revisions. Maintained electronic and paper filing systems, managed office calendars, and coordinated meetings and appointments.
Fiscal Assistant
Unified Government of Wyandotte County/KCK
Oct 1980 - Present (44 years 7 months)
Completed payroll functions and prepared weekly and monthly financial reports using accounting software. Processed payments and documents, maintained accounts payable records, and coordinated with external auditors. Assisted in budget preparation and forecasting, and tracked financial progress by creating quarterly and yearly balance sheets.
Education
Degrees, certifications, and relevant coursework
University of Missouri - Kansas City
Bachelor of Arts, Communication Studies
Activities and societies: Broadcasters Scholarship Recipient
Received a Broadcasters Scholarship. Graduated in May 1994.
Kansas City Kansas Community College
Associate of Arts, General Studies
Completed an Associate of Arts degree in General Studies. Graduated in May 1978.
Wyandotte High School
High School Diploma
Obtained a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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