Open to opportunities

Lakeia Childress

@lakeiachildress

Message

Seasoned operations manager with expertise in team supervision and compliance.

United States

Message

What I'm looking for

I am looking for a role that values operational efficiency and team development.

With over 20 years of experience in operations management, I have honed my skills in supervising teams and ensuring compliance with state and federal regulations, particularly in Medicaid eligibility. My role as a Medicaid Eligibility Supervisor at Maximus Inc. has allowed me to lead a team of over 30 agents, where I successfully increased employee productivity by 20% through effective training and performance evaluations.

My career has also included significant experience in technical consulting and customer care, where I developed comprehensive proposals and enhanced client relationships. I pride myself on my problem-solving abilities and my commitment to operational efficiency, which has been demonstrated through my successful management of complex cases and my ability to resolve 90% of appeals without escalation. I am passionate about fostering a positive work environment and optimizing team performance.

Experience

Work history, roles, and key accomplishments

Current

Medicaid Eligibility Supervisor

Current

Maximus Inc.

Jan 2021 - Present (4 years 5 months)

Supervised a team of over 30 agents, enhancing productivity by 20% through effective training and performance management. Managed complex Medicaid eligibility cases, achieving a 90% resolution rate without escalation. Conducted regular reporting and financial forecasting to support operational efficiency.

Performance Management Problem Solving Financial Forecasting Compliance Management Reporting Tools Team Leadership

T-

Technical Consultant

T-Mobile

Apr 2019 - Jan 2021 (1 year 9 months)

Developed technical proposals and conducted system analysis to resolve issues efficiently. Ensured high customer satisfaction through effective follow-up and management of support requests.

Systems Analysis Troubleshooting Customer Satisfaction Ticketing Systems Communication Skills Project Management

Customer Care Supervisor

TTEC

Sep 2017 - Mar 2019 (1 year 6 months)

Oversaw daily operations for a team of over 40 employees, enhancing customer satisfaction and revenue. Managed recruitment, training, and payroll processes while ensuring compliance with operational protocols.

Team Leadership Customer Satisfaction Recruitment Training Payroll Management Compliance Operations Performance Optimization Communication Skills revenue enhancement

Customer Service Support Specialist

Southern Company

Apr 2014 - Dec 2016 (2 years 8 months)

Provided professional resolution to customer inquiries and complaints, enhancing client satisfaction. Maintained accurate inventory records and produced detailed financial reports to support account monitoring.