Lakeia Childress
@lakeiachildress
Seasoned operations manager with expertise in team supervision and compliance.
United StatesWhat I'm looking for
With over 20 years of experience in operations management, I have honed my skills in supervising teams and ensuring compliance with state and federal regulations, particularly in Medicaid eligibility. My role as a Medicaid Eligibility Supervisor at Maximus Inc. has allowed me to lead a team of over 30 agents, where I successfully increased employee productivity by 20% through effective training and performance evaluations.
My career has also included significant experience in technical consulting and customer care, where I developed comprehensive proposals and enhanced client relationships. I pride myself on my problem-solving abilities and my commitment to operational efficiency, which has been demonstrated through my successful management of complex cases and my ability to resolve 90% of appeals without escalation. I am passionate about fostering a positive work environment and optimizing team performance.
Experience
Work history, roles, and key accomplishments
Medicaid Eligibility Supervisor
Maximus Inc.
Jan 2021 - Present (4 years 5 months)
Supervised a team of over 30 agents, enhancing productivity by 20% through effective training and performance management. Managed complex Medicaid eligibility cases, achieving a 90% resolution rate without escalation. Conducted regular reporting and financial forecasting to support operational efficiency.
Technical Consultant
T-Mobile
Apr 2019 - Jan 2021 (1 year 9 months)
Developed technical proposals and conducted system analysis to resolve issues efficiently. Ensured high customer satisfaction through effective follow-up and management of support requests.
Customer Care Supervisor
TTEC
Sep 2017 - Mar 2019 (1 year 6 months)
Oversaw daily operations for a team of over 40 employees, enhancing customer satisfaction and revenue. Managed recruitment, training, and payroll processes while ensuring compliance with operational protocols.
Customer Service Support Specialist
Southern Company
Apr 2014 - Dec 2016 (2 years 8 months)
Provided professional resolution to customer inquiries and complaints, enhancing client satisfaction. Maintained accurate inventory records and produced detailed financial reports to support account monitoring.
Education
Degrees, certifications, and relevant coursework
FUFaulkner University
Master of Science, Administration of Justice
2013 - 2015
Completed a Master of Science in Administration of Justice, focusing on the complexities of the justice system and its administration.
FUFaulkner University
Master of Science, Management
2013 - 2015
Earned a Master of Science in Management, emphasizing leadership and management strategies in various organizational contexts.
FUFaulkner University
BBA, Business Administration
2012 - 2012
Obtained a Bachelor of Business Administration, providing a solid foundation in business principles and practices.
Availability
Location
United StatesAuthorized to work in
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