Railyce Davis
@railycedavis
Organized manager with strong communication and problem-solving skills.
What I'm looking for
I am a dedicated professional with a strong background in management and customer service. My experience includes managing a team at UPS, where I successfully onboarded new employees and cross-trained existing staff to enhance team performance. I pride myself on my ability to efficiently manage multiple projects while adhering to strict deadlines, ensuring that all tasks are completed to the highest standard.
Throughout my career, I have developed excellent problem-solving skills and a knack for thinking quickly to find creative solutions. My time at IQor as a Customer Service Representative allowed me to hone my communication skills, where I maintained high levels of customer satisfaction by addressing their needs and resolving concerns promptly. I am passionate about fostering a collaborative work environment and maximizing productivity through effective team management.
Experience
Work history, roles, and key accomplishments
Manager
UPS Customer Center
Apr 2022 - Apr 2024 (2 years)
Managed multiple tasks efficiently and onboarded new employees with comprehensive training and documentation. Maximized team performance by cross-training existing employees and mentoring team members.
Customer Service Representative
IQor
Jan 2019 - Nov 2019 (10 months)
Maintained high customer satisfaction by addressing needs and resolving concerns with forward-thinking strategies. Answered a constant flow of customer calls efficiently, educating customers on policies and procedures.
Education
Degrees, certifications, and relevant coursework
Houston Community College
Associate of Pastry Arts, Pastry Arts
Graduated with an Associate of Pastry Arts degree. Focused on developing skills in pastry arts.
Texas Education Agency
GED, General Education
Obtained a GED from the Texas Education Agency. Demonstrated foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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