Open to opportunities

Leah Amdall

@leahamdall

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Experienced Customer Service Manager focused on data-driven decision making.

United States

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What I'm looking for

I am looking for a role that values data-driven decision making and fosters team development.

As a Customer Service Manager with a strong background in developing customer relationships, I have honed my skills in making data-based decisions that enhance team performance and customer satisfaction. My experience includes regularly reviewing customer feedback and performance metrics, which has allowed me to implement effective strategies that empower my team to exceed expectations.

In my role at Farmers Alliance, I managed a team of 7-12 direct reports, setting KPIs and maintaining quality service goals. I collaborated with stakeholders to develop strategic objectives and efficiencies, ensuring alignment with the company's strategic plan. My commitment to training and development has been instrumental in fostering a culture of growth and excellence within my team.

With a Bachelor’s Degree in Business Administration and ongoing professional development, I am dedicated to continuous improvement and leadership in customer service. I believe in the power of analytics and creativity to drive success and am eager to bring my expertise to a new challenge.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Farmers Alliance

Jan 2020 - Jan 2025 (5 years)

Managed a team of 7-12 direct reports, focusing on customer satisfaction and performance metrics. Developed strategic objectives and collaborated with stakeholders to enhance company efficiency. Set KPIs and maintained quality service for products offered.

Leadership Analytics Communication Strategic Thinking Customer Service Team Management Performance Metrics Project Management Change Management

Customer Service Specialist Trainer

Farmers Alliance

Apr 2019 - Jan 2020 (9 months)

Trained staff on processing customer requests and engaged in user acceptance testing for products. Resolved help desk calls and created workflows for correspondence.

Training Customer Service User Acceptance Testing Help Desk Support Workflows Communication Problem Solving

Client Service Specialist

Adams Brown

Jan 2017 - Apr 2019 (2 years 3 months)

Handled client payroll processing, tax filing, and bookkeeping. Maintained insurance audit information and collaborated with auditors for compliance.

Payroll Processing Tax Filings Bookkeeping Client Management Compliance Communication

Payroll and Billing Specialist

Communicare Inc

Jan 2013 - Jan 2017 (4 years)

Processed bi-weekly payroll for Medicaid waiver recipients and managed individual budgets. Ordered medical supplies and maintained financial records for the CFO.

Payroll Processing Budget Management Medicaid Waivers Financial Reporting Communication