LA
Open to opportunities

Leah Amdall

@leahamdall

Experienced Customer Service Manager focused on data-driven decision making.

United States

What I'm looking for

I am looking for a role that values data-driven decision making and fosters team development.

As a Customer Service Manager with a strong background in developing customer relationships, I have honed my skills in making data-based decisions that enhance team performance and customer satisfaction. My experience includes regularly reviewing customer feedback and performance metrics, which has allowed me to implement effective strategies that empower my team to exceed expectations.

In my role at Farmers Alliance, I managed a team of 7-12 direct reports, setting KPIs and maintaining quality service goals. I collaborated with stakeholders to develop strategic objectives and efficiencies, ensuring alignment with the company's strategic plan. My commitment to training and development has been instrumental in fostering a culture of growth and excellence within my team.

With a Bachelor’s Degree in Business Administration and ongoing professional development, I am dedicated to continuous improvement and leadership in customer service. I believe in the power of analytics and creativity to drive success and am eager to bring my expertise to a new challenge.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

UM

University of Maine

Bachelor's Degree, Business Administration

TI

The Institutes

AINS designation, Insurance

2023 - 2024

Achieved AINS designation, which focuses on insurance principles and practices, enhancing my knowledge in the insurance field.

Tech stack

Software and tools used professionally

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