Open to opportunities

Jenny Mason

@jennymason

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Customer Service and Operations Leader with 20+ years optimizing support and productivity.

United States

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What I'm looking for

I’m looking to bring my 20+ years of customer service and operations leadership to a fast-paced team—optimizing productivity and service quality, managing schedules and logistics, and supporting customers with a reliable, service-first approach.

I’m a results-driven customer service and operations professional with 20+ years of experience delivering dependable support in fast-paced, high-demand environments. I’m known for strong communication, sharp organizational skills, and managing schedules, coordinating events, and resolving complex situations with composure and professionalism.

I bring a service-first mindset and a proven ability to foster team collaboration, quickly master new systems, and multitask across competing priorities without sacrificing quality. From vendor relationships, invoicing, and logistics coordination to supervising, coaching, and improving customer satisfaction, I consistently drive productivity, reliability, and high-performing operations using tools like Microsoft Office Suite and Active Campaign.

Experience

Work history, roles, and key accomplishments

Office Coordinator

Pyramid Educational Consultants LLC

Sep 2016 - Apr 2026 (9 years 7 months)

Provided customer, office, and operations support by managing incoming/outgoing communications and resolving inquiries with strict confidentiality. Oversaw vendor relationships, invoicing and collections support, and coordinated workshops and training logistics while maintaining accurate databases and records.

Customer Service Office Administration Vendor Management Invoicing Event Logistics Database Management Procurement Support Microsoft Excel

Assistant Store Manager

Rugged Warehouse

Jul 2015 - Aug 2016 (1 year 1 month)

Led daily store operations, including opening/closing procedures, cash drawer balancing, and payroll tracking to ensure accuracy. Hired, trained, and mentored staff, managed inventory and merchandising standards, and partnered with the store manager to resolve customer concerns and improve customer satisfaction.

Store Operations Cash Handling Payroll Inventory Management Visual Merchandising Team Meetings Loss Prevention

Branch Manager

Goodwill of Delaware

Mar 2005 - Jul 2015 (10 years 4 months)

Managed daily branch operations for strong customer service and efficient workflow, supervising and coaching up to 50 employees. Oversaw recruiting, scheduling, payroll and budgeting, cash handling and loss prevention, tracked sales goals and reports, and ensured compliance with company and safety standards.