Elisa Gutierrez

Managed daily car rental operations, including weekly customer meetings and verifying insurance details. Responsible for gathering customer information to facilitate vehicle rentals.

Managed child support cases efficiently, interpreting and applying state and federal laws regarding child support enforcement. Collaborated with families, legal representatives, and government agencies to ensure compliance and resolve disputes.

Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows for youth and adult league sports. Improved customer satisfaction by timely responses to inquiries and effective solutions, while increasing team productivity through efficient workflows and clear expectations.

Contributed positively to a collaborative work environment by sharing knowledge and best practices to improve overall team performance. Conducted regular audits of case files to ensure compliance with program requirements and maintained high levels of confidentiality for sensitive personal information.

Managed a multi-line phone system, routing calls and greeting visitors while maintaining confidentiality of sensitive information. Delivered excellent customer service and ensured accurate record-keeping through diligent data entry and database management.

Collaborated with team members to achieve monthly targets and contacted customers to discuss payment schedules and process payments. Streamlined debt collection processes and reduced outstanding debts by implementing strategic tactics and maintaining open communication.

Currently pursuing a Bachelor of Science in Business Management. This program focuses on developing strategic leadership and management skills essential for business operations.

Completed an Associate of Science in Business. This program provided foundational knowledge in business principles and practices.

Obtained a High School Diploma. This foundational education prepared for further academic and professional pursuits.