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Afra Naveed

@afranaveed

Customer Service Professional at Nawaz Group of Companies who handled customer queries and coordinated office operations.

Pakistan

Message

At Nawaz Group of Companies, I handled customer queries and supported a smooth client experience. I also managed office administration and coordinated internal operations and external communications.

In earlier roles, I supported client communication and project delivery, managed executive emails and records, and served as a communication bridge between teachers and parents.

Experience

Work history, roles, and key accomplishments

Customer Service Professional & Executive Assistant

Nawaz Group of Companies

Jul 2025 - Jun 2026 (11 months)

Handled customer queries and ensured a smooth client experience. Managed office administration, including records and documentation, and coordinated internal operations and external communications.

Customer Service Office Administration Records Management Documentation Coordination Communication Skills Inventory Management HR Support Process Improvement

Virtual Communication & Support Coordinator

Nawaz Group of Companies

Apr 2024 - Mar 2025 (11 months)

Collaborated with clients to understand project requirements and deliver tailored solutions. Maintained positive client relationships through consistent communication and service quality.

Client Communication Project Coordination Administrative Support Correspondence Management Content Clarity Relationship Management

Office Executive Assistant

Nawaz Group of Companies

Feb 2023 - Aug 2023 (6 months)

Managed emails, calls, and calendars to keep communication smooth. Maintained organized digital and physical records and handled sensitive information with professionalism.

Email Management Calendar Management Record keeping Confidentiality Executive Support Deadline Management