Open to opportunities

Fatima Sheikh

@fatimasheikh1

Message

I am an experienced customer service professional providing executive-level support and stakeholder communication.

Pakistan

Message

What I'm looking for

I am seeking a collaborative customer-facing role providing executive-level support (calendar/meeting management, confidential documents) with opportunities to apply social media, reporting, and digital marketing skills while growing professionally.

I am a highly motivated customer service representative with over six years' experience providing high-level support to senior executives. I manage calendars, organize meetings and events, handle confidential documents, and resolve inbound and outbound client queries.

I also bring digital marketing and social media administration experience—managing social pages, editing photos and creating banners—along with report writing and research skills. I work effectively independently or as part of a team and consistently deliver organized, detail-oriented support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Global Resource Group

Jan 2022 - Present (3 years 8 months)

Answer client queries and resolve issues while guiding product selection and maintaining confidential records to ensure timely support and accurate documentation.

Customer Service client support Confidential Document Handling Calendar Management MS Office Communication Time Management

Customer Service Representative

D_Cactus

Jan 2021 - Jan 2022 (1 year)

Handled inbound and outbound client queries, prepared reports and presentations, and maintained confidential records to ensure smooth communication flow and timely responses.

Customer Service Reporting Presentation Outbound Communications MS Office Time Management

Social Media & Administrative Assistant

Alkhidmat-Women Wing

Jan 2019 - Jan 2021 (2 years)

Managed social pages, created graphics and banners, conducted research and prepared reports, and managed calendars and meetings to support operational activities.

Social Media Management Research Report Writing Calendar Management MS Office Digital Marketing