Open to opportunities

Namrata Jayswal

@namratajayswal

Message

Operations leader driving business excellence across hotel, training, and customer operations in remote environments.

India

Message

What I'm looking for

I’m looking for roles in business or customer operations where I can lead scalable processes, partner management, and KPI-driven improvements—especially in fast-paced, cross-functional environments (including remote setups) focused on efficiency, quality, and customer experience.

I’m a Business Operations professional with 8+ years of experience driving operational excellence across India and the US market. I currently manage operations for 15 US hotel properties in a remote environment, leading end-to-end operational relationships with hotel owners to deliver consistent service delivery.

I’m known for standardizing workflows and SOPs, improving service consistency, and using KPI-based operational improvements to drive measurable results. I’ve improved operational consistency by 18%, reduced turnaround time by 25% through cross-functional collaboration, and increased center efficiency by 20% through KPI-driven performance tracking.

Previously, as Center Operations Manager and Center Head, I led admissions coordination, placement activities, training delivery, and day-to-day operations—building partner relationships that increased placement success by 35% and enabling placements for 250+ candidates. I also founded and led self-improvement programs, strengthening my focus on stakeholder management, scalable processes, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Regional Operations Manager

Current

OYO US

Jan 2025 - Present (1 year 6 months)

Manage end-to-end operational relationships for 10+ US hotel properties, acting as the primary point of contact for partner escalations. Standardize workflows and SOPs, resolve operational bottlenecks, and improve service consistency by 15% and turnaround time by 25% through cross-functional coordination.

Operations Management SOP Development Process Improvement Stakeholder Management KPI Reporting Google Sheets Pipedrive Slack Asana Google Workspace Microsoft Office

Center Operations Manager

Frankfinn Institute of Air Hostess Training

Apr 2023 - Oct 2024 (1 year 6 months)

Directed end-to-end center operations including academic administration, admissions coordination, and placement activities. Improved operational efficiency by 20% through KPI-driven process optimization and contributed to a 35% increase in placement success via airline recruiter partnerships.

Operations Management Placement Management KPI Reporting Stakeholder Management Partner Relationship Management

Center Head

Aerostar Jet Training Academy Pvt Ltd

May 2018 - Sep 2022 (4 years 4 months)

Led end-to-end center business operations covering training delivery, admissions, HR, placements, administration, and customer experience. Managed a 12-person cross-functional team, trained and mentored 450+ students, and improved onboarding and grievance resolution to increase student satisfaction by 30%.

Business Operations Training Operations Admissions HR Operations Placement Management Customer Experience Cross functional Leadership KPI Reporting Dashboarding Onboarding Grievance Resolution Employer Partnerships Compliance Documentation Workflow Optimization

Founder Operations & Program Lead

Path to Progress: Self-Development Classes

Mar 2016 - Apr 2018 (2 years 1 month)

Ran self-improvement training programs focused on communication and personal effectiveness. Designed and delivered customized coaching plans for 45+ clients while managing business operations including budgeting, curriculum, and marketing.

Program Leadership Coaching Curriculum Design Budgeting Marketing Operations Client Management Communication Skills