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Kanwal Riaz

@kanwalriaz

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I resolve high-volume customer issues across tickets, payments, verification, email, and community support.

Pakistan

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What I'm looking for

I'm looking for a remote or international customer support role where I can resolve customer issues across tickets, email, chat, payments, and verification workflows while contributing clear documentation and calm de-escalation.

I've supported customers remotely for WishTribute LLC for 3+ years, managing high-volume Zendesk tickets, Discord conversations, email requests, payment concerns, and identity-verification cases. I keep cases documented, actionable, and moving toward resolution.

I handle difficult customer conversations calmly while balancing speed and accuracy across Stripe and Sumsub workflows, Jira collaboration, reporting, and administrative tasks. My healthcare and medical sales background also strengthened my consultative communication, follow-up, and relationship-building approach.

Experience

Work history, roles, and key accomplishments

Medical Sales Representative

Fresenius Kabi

Gained pharmaceutical sector experience involving professional customer communication, product knowledge, and account relationship support.

Client Communication Product Knowledge Account Management

Nutrition Specialist

Nestlé Nutrition

Built relationships with healthcare professionals and presented product information. Used consultative communication and follow-up to address concerns and improve engagement.

Salesforce Consultative Selling Relationship Management Communication Skills

Customer Support Specialist

WishTribute LLC

Provided remote customer support for a US-based company across multiple channels, managing tickets, payment concerns, and verification workflows. Handled high-volume queues and prepared daily reports.