Open to opportunities

Syed Muhammad Uzair

@syedmuhammaduzair

Message

I improve patient and customer support across telehealth, fintech, and SaaS operations.

Pakistan

Message

What I'm looking for

I'm looking to improve customer or patient experiences through empathetic, high-resolution support, operational improvements, knowledge management, and data-driven service performance.

At MEDvidi, I orchestrate end-to-end patient lifecycles for a mental telehealth platform, resolving scheduling, prescription, and medical-record issues while maintaining 100% HIPAA compliance. I've achieved a 4.9/5 CSAT and 99.4% Quality Score through empathetic support across voice and digital channels.

Previously at Revolut (Mindbridge), I led a CX team handling card payments, chargebacks, and complex financial disputes. I built SOPs, macros, and knowledge-base content, and used Looker and Metabase to monitor FCR, backlog trends, and defect rates for senior leadership.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

MEDvidi

Jan 2026 - Present (7 months)

Orchestrate end-to-end patient lifecycles for a mental health platform, managing scheduling, prescription issues, and medical records while ensuring 100% HIPAA compliance. Achieved a 4.9/5 CSAT and 99.4% Quality Score by delivering empathetic, high-resolution support across voice and digital channels.

Patient Care Coordination HIPAA CSAT Voice support Digital Support Medical Records Scheduling Quality Assurance

Customer Experience Manager

Revolut

Dec 2023 - Dec 2025 (2 years)

Lead a high-performing CX team handling card payments, chargebacks, and complex financial disputes. Developed SOPs, macros, and Knowledge Base content to standardize global support quality and reduce resolution handling time.