Basit Ali

Managed end-to-end patient acquisition process, including consultations, scheduling, and follow-ups, handling 100+ leads per day. Utilized CRM system to track and nurture leads, closed sales for cosmetic procedures, and coordinated with clinical and administrative staff to ensure seamless scheduling and patient flow.

Acted as a product/process expert to support training, knowledge transfer, and quality
assurance initiatives.
• Created and maintained SOPs, manuals, and documentation to ensure consistency across
operations.
• Provided mentoring and on-the-job training for new hires and support teams.
• Analyzed support trends to recommend process improvements and reduce repeat contact
rates.

Collect, clean, and validate large datasets from multiple sources.
• Perform data analysis to identify trends, patterns, and insights.
• Develop reports, dashboards, and visualizations using tools such as Power BI, Tableau, or
Excel.
• Work closely with management to understand business needs and deliver relevant data
solutions.
• Prepare weekly, monthly, and quarterly performance reports.

Acted as a product/process expert to support training, knowledge transfer, and quality
assurance initiatives.
• Created and maintained SOPs, manuals, and documentation to ensure consistency across
operations.
• Provided mentoring and on-the-job training for new hires and support teams.
• Analyzed support trends to recommend process improvements and reduce repeat contact
rates.

Delivered high-quality support through chat, email, and phone, maintaining strong
partner satisfaction metrics.
• Handled technical and service-related queries, resolved customer issues, and escalated
complex cases appropriately.
• Utilized CRM systems (e.g., Zendesk, Salesforce, Dispatcher) to log tickets, Dispatching
riders, monitor status, and maintain service records.

Directed overall business operations, including administration, budgeting, staffing, and
customer relations.
• Implemented strategic initiatives to improve workflow efficiency and revenue growth.
• Monitored KPIs and adjusted operations based on performance data and client feedback
• Supervised cross-functional teams, conducted performance reviews, and developed staff
training programs

Oversaw end-to-end food production operations, ensuring quality control, hygiene, and
compliance with food safety standards (HACCP).
• Managed procurement, inventory, and vendor relationships to maintain cost-effective
supply chains.
• Developed menus and standardized recipes to optimize food cost without compromising
nutrition or quality.

Conducted comprehensive nutritional assessments and developed individualized care
plans for patients with diverse medical conditions.
• Collaborated with multidisciplinary teams to implement Medical Nutrition Therapy
(MNT) for inpatients and outpatients.
• Educated patients and families on dietary modifications for chronic diseases such as
diabetes, hypertension, and renal disorders.

Completed Basic Life Support (BLS) certification, covering essential life-saving techniques and emergency response procedures.

Completed Advanced Cardiovascular Life Support (ACLS) certification, focusing on advanced interventions for cardiac emergencies.

Completed Opioid Management Best Practices certification, covering safe prescribing and management of opioid therapies.

Completed Pediatric Advanced Life Support (PALS) certification, focusing on emergency care for pediatric patients.

Bachelor of Science in Human Nutrition and Dietetics, providing comprehensive knowledge in clinical nutrition and dietary planning.

Completed Intermediate (Pre-Medical) studies, focusing on foundational sciences for medical and health-related fields.

Completed Matriculation in Science, covering core scientific principles and preparatory coursework.