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Aakash Singh

@aakashsingh2

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Experienced professional in customer relationship management and sustainable product development.

India

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What I'm looking for

A job where I can further develop my problem solving and technical skills through team work and collaboration, eventually creating excellent customer experiences and relationships.

I am an experienced professional with over 5 years in customer relationship management, combining my engineering background with business acumen to drive results. My journey has been marked by a commitment to sustainable product development, where I have successfully designed climate-resilient solutions and fostered strong customer relationships.

Throughout my career, I have consistently exceeded sales targets and received positive feedback from customers, demonstrating my ability to communicate effectively and resolve conflicts. My academic background, including an MBA focused on sustainable development, has equipped me with the skills to analyze market trends and contribute to innovative solutions in the field of sustainable finance.

Experience

Work history, roles, and key accomplishments

Current

Team Member - Front of House

Current

Wagamama

Jan 2021 - Present (4 years 10 months)

Consistently exceeded sales targets, achieving increases of 23% and 35% in the 3rd and 4th week of January 2022, and contributing to a 15% year-over-year sales growth as part of the team during 2022/23. Achieved the highest volume of positive CRM feedback and Google reviews; fostered strong team spirit and effective communication to deliver outstanding customer experiences, most recently in August

Customer Relationship Management Sales Teamwork Communication Problem Solving Strategic Planning Conflict Resolution

Mechanical Draftsman

Exicom Technologies LLP

Jan 2018 - Jan 2021 (3 years)

Designed and developed climate-resilient solutions for commercial broadcast and communication devices, ensuring robust performance under diverse environmental conditions as part of a multidisciplinary technical team. Integrated local and sustainable technologies to support indigenous manufacturing, enhancing product sustainability and reducing environmental impact. Mapped customer journeys to iden

CAD Customer Journey Mapping Project Management Technical Communication Manufacturing

Design Intern

Larsen & Toubro Limited

Jan 2017 - Jan 2017 (0 months)

Assisted in the design and development of ergonomic climate control and water distribution systems, ensuring compliance with government and environmental regulations and integrating principles of human factors engineering for optimal user comfort. Conducted research on water and waste recycling systems implemented by corporations in residential and commercial projects, contributing technical insig

Design Research Human Factors Environmental Regulations

Education

Degrees, certifications, and relevant coursework

Solent University

MBA, Global risks

2021 - 2022

Activities and societies: Research Topic: “Sustainable development in the UK: Converting climate risks into investment opportunities and ESG Compliance.”

Researched the growing profitability of green investments in the UK versus oil and gas, focusing on climate risk and energy crisis mitigation. Conducted interviews with experts from HSBC and Hampshire Chamber of Commerce to gather insights on sustainable finance, market trends, and renewable energy transition strategies.

Rajiv Gandhi University

Bachelor of Mechanical Engineering, Mechanical Engineering

2012 - 2017

Activities and societies: Responsible for successfully promoting and hosting university level networking events including the ‘National Entrepreneurship Network’

Studied factors contributing towards efficiency in business functions like operations, supply chain management, manufacturing, design, R&D of products and services. Responsible for successfully promoting and hosting university level networking events including the ‘National Entrepreneurship Network’.