Simran zij

I am a results-driven Customer Success Manager with over 4 years of experience in SaaS companies, currently working at SolarWinds India Pvt Ltd. My journey began as a Network Assistance Engineer, where I honed my technical skills and transitioned into customer success management. I have successfully managed over 250 accounts, leading initiatives that have significantly improved customer satisfaction and retention.

At SolarWinds, I spearheaded a customer success strategy that reduced churn by 30% and launched an onboarding program that increased adoption by 25%. My efforts have driven over $140K in revenue growth, and I have been recognized with multiple awards for my contributions. I am passionate about mentoring new joiners and developing long-term success plans for our customers, ensuring they receive the best possible support and guidance.