Sai Vijitha

I’m a Certified ServiceNow Application Developer (CAD & CSA) with 4+ years architecting, developing, and deploying scalable, secure, high-performance enterprise solutions. I bridge complex backend automation with modern front-end user experiences across Healthcare, Retail, and Enterprise environments.

My work spans ITSM, ITOM, ITAM, HRSD, CSM, GRC, SOM, FSM, and SPM, with deep expertise in Integration Hub, Flow Designer, and end-to-end workflow orchestration. I’ve engineered Integration Hub spokes and multi-step Flow Designer workflows connecting ServiceNow with JIRA, SAP, Azure AD, Workday, and internal CRMs—reducing manual data entry by 30%—and deployed an enterprise GenAI & Multilingual Virtual Agent that cut first-response times by 70% and improved CSAT by 25%.

I also build responsive portals and scoped applications using App Engine/Studio, AngularJS, HTML/CSS/JavaScript, and UI Builder workspaces—always guided by User-Centered Design and accessibility (WCAG). From HRSD/ITSM modules supporting 50,000+ employees to zero-disruption legacy migrations and platform upgrade analyses with regression testing, I focus on reliability, adoption, and measurable operational impact.