Open to opportunities

Nagashree Kn

@nagashreekn

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Results-driven manager specializing in customer engagement and operational excellence.

India

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and impactful client relationships.

I am a results-driven manager with a strong focus on customer engagement and operational excellence. With extensive experience in managing teams and delivering outstanding customer service, I have successfully supported over 900 customers daily, achieving a remarkable satisfaction rate of 99%. My commitment to building positive client relationships has led to a 100% client retention rate and significant upselling opportunities, contributing to long-term business success.

Throughout my career, I have excelled in strategic planning and execution, particularly in leading below-the-line marketing campaigns that enhance brand awareness. My ability to motivate and train teams has improved overall performance and fostered a collaborative work environment. I thrive in dynamic settings, leveraging my strong communication and problem-solving skills to drive results and ensure client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Cluster Manager

Current

Adonmo

Jun 2022 - Present (2 years 11 months)

As a Cluster Manager at Adonmo, I provided exceptional customer service to over 900 customers daily, achieving a 99% satisfaction rate. I led a team of relationship managers, conducted BTL marketing campaigns, and maintained a 100% client retention rate through effective communication and problem-solving.

Customer Service Team Leadership BTL Marketing Customer Retention Problem Solving Communication Relationship Management Training Strategic Planning

Key Account Manager

Mygate

Feb 2021 - May 2022 (1 year 3 months)

In my role as Key Account Manager at Mygate, I managed onboarding for new clients and maintained relationships with an existing portfolio of 250 clients. I provided real-time solutions to client needs and conducted brand events, generating revenue and enhancing client satisfaction.

Onboarding Relationship Management Revenue Event Management Problem Solving Communication Needs Analysis Client Engagement

Account Executive (Client Servicing)

Leap Communications

May 2020 - Oct 2020 (5 months)

As an Account Executive at Leap Communications, I engaged with clients on projects, acted as a mediator between clients and departments, and maintained professionalism in client interactions. I also managed social media activities for clients, fostering positive relationships.

Client Engagement Médiation Social Media Management Relationship Building Communication Project Management Time Management Problem Solving Team Collaboration

Intern

HDFC Bank

Apr 2019 - Aug 2019 (4 months)

During my internship at HDFC Bank, I educated walk-in customers about bank services, resolved service issues, and acquired new customers through cold calling. I also conducted meetings to better understand customer requirements.