Looking for a job

Nadira Fowler

@nadirafowler

Message

Customer Service Representative at Johnson & Johnson who improved processing efficiency by 25% in six months.

United States

Message

What I'm looking for

I’m looking for a customer service or warehouse environment where I can bring my experience in high-volume customer service, call center operations, and data entry.

At Johnson & Johnson, I handled more than 380 cases monthly and maintained a 97%+ quality accuracy rate. I also improved processing efficiency by 25% over six months by identifying workflow bottlenecks and implementing improvements.

I kept customer records accurate in Salesforce, CoverMyMeds, and Avality, and worked with compliance, distribution, and marketing to address customer needs. I also trained new team members and created onboarding materials.

At Humana, I managed more than 425 inbound calls monthly while processing requests and updating records. I supported team leads by mentoring new hires and contributing to training resources.

Earlier, at Healthcare Services Company, I processed requests and documented customer interactions and case outcomes. I’m looking to bring my customer service and data-entry experience to a customer service or warehouse environment.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Johnson & Johnson

Jan 2023 - Jul 2026 (3 years 6 months)

Handled 380+ cases monthly in a high-volume call center while maintaining a 97%+ quality accuracy rate. Resolved complex customer and provider inquiries and collaborated with multiple departments to ensure efficient service.

Salesforce CoverMyMeds Avality Customer Service Call Center Data Entry Problem Solving Conflict Resolution Training Mentorship

High-Volume Customer Service Coordinator

Humana

Mar 2021 - Dec 2022 (1 year 9 months)

Managed 425+ inbound customer calls monthly while processing requests and updating records. Delivered professional and empathetic service, resolving complex inquiries and maintaining accurate data in electronic systems.

Customer Service Call Center Data Entry Time Management Multitasking Communication Skills Mentorship

Data Entry & Customer Support Specialist

Healthcare Services Company

Jun 2020 - Feb 2021 (8 months)

Processed a high volume of requests daily with speed and accuracy, maintaining thorough documentation of customer interactions. Communicated with clients and external partners to resolve issues in a timely manner.

Data Entry Customer Support Documentation Communication Skills Time Management