Nadia Snyder
@nadiasnyder
I am an experienced customer service professional boosting retention and satisfaction through strategic communication and dispatch.
United StatesWhat I'm looking for
I am a customer service professional with over 7 years of experience across retail, logistics, and telecom, adept at enhancing customer satisfaction and retention through proactive service strategies.
At Mattress Firm I compile reports, coordinate delivery routes, dispatch drivers and implemented routing protocols to reduce delivery delays; at Spectrum I analyzed churn data, developed loyalty programs and retention processes that measurably improved customer lifetime value.
I bring strengths in communication systems, scheduling, technical support, policy development and quality control, and I focus on driving operational improvements that increase loyalty and streamline service delivery.
Experience
Work history, roles, and key accomplishments
MFRouter/Dispatch
Mattress Firm
Jun 2023 - Present (2 years 3 months)
Coordinated delivery routes and dispatch operations, implementing routing protocols that reduced delivery delays and improved on-time service. Compiled reports and managed customer communications to uphold service standards.
SPRetention
Spectrum
Mar 2021 - May 2023 (2 years 2 months)
Managed inbound calls and implemented targeted retention strategies that reduced customer churn and increased customer lifetime value. Established feedback systems and loyalty programs to drive repeat purchases.
Dispatcher
Urgently
Apr 2020 - Feb 2021 (10 months)
Coordinated dispatch and courier operations remotely, optimizing routes to reduce response times and improve operational workflow. Maintained clear communication channels with drivers to ensure timely service delivery.
KSCustomer Service
Kelly Services
Jul 2019 - Apr 2020 (9 months)
Managed patient scheduling and technical support, compiled service metrics, and contributed to loyalty initiatives that improved client satisfaction and retention. Reported insights to management to inform service improvements.
WARemodeling Associate / Customer Service
Walmart
Apr 2018 - Jan 2019 (9 months)
Executed weekly price updates and inventory control while resolving customer inquiries during store remodeling to maintain pricing accuracy and improve the shopping experience. Educated customers on products to increase satisfaction.
FGPackage Handler
FedEx Ground
Feb 2018 - Nov 2018 (9 months)
Loaded, unloaded, sorted, and scanned packages to maintain high accuracy and reported damages promptly, improving operational reliability. Collaborated with team members to optimize package handling processes.
Education
Degrees, certifications, and relevant coursework
Forest Hill High School
High School Diploma, High School
2014 - 2018
Completed secondary education at Forest Hill High School from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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