Nadia Snyder

Coordinated delivery routes and dispatch operations, implementing routing protocols that reduced delivery delays and improved on-time service. Compiled reports and managed customer communications to uphold service standards.

Managed inbound calls and implemented targeted retention strategies that reduced customer churn and increased customer lifetime value. Established feedback systems and loyalty programs to drive repeat purchases.

Coordinated dispatch and courier operations remotely, optimizing routes to reduce response times and improve operational workflow. Maintained clear communication channels with drivers to ensure timely service delivery.

Managed patient scheduling and technical support, compiled service metrics, and contributed to loyalty initiatives that improved client satisfaction and retention. Reported insights to management to inform service improvements.

Executed weekly price updates and inventory control while resolving customer inquiries during store remodeling to maintain pricing accuracy and improve the shopping experience. Educated customers on products to increase satisfaction.

Loaded, unloaded, sorted, and scanned packages to maintain high accuracy and reported damages promptly, improving operational reliability. Collaborated with team members to optimize package handling processes.

Completed secondary education at Forest Hill High School from 2014 to 2018.