Open to opportunities

MARIA MORALES

@mariamorales

Message

I am an experienced customer service professional boosting retention and sales in home security and logistics.

United States

Message

What I'm looking for

I'm seeking a customer-facing role where I can improve retention and sales, leverage communication and problem-solving skills, work within a collaborative team, and grow into greater responsibility.

I have 7+ years of customer service experience in the home security industry, guiding clients and maintaining high retention while engaging over 100 customers daily and consistently exceeding sales targets.

I regularly met monthly sales goals of $45,000 or more, streamlined service processes to reduce response times, proposed and implemented customer experience improvements, and maintained accurate records while ensuring compliance with company policies.

Most recently I supported moving logistics and complex customer requests, honing problem-solving, attention to detail, and interdepartmental communication skills as I continue to focus on improving client satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Customer Service

Two Men and a Truck

Jan 2023 - Dec 2024 (1 year 11 months)

Resolved client inquiries and coordinated logistics to ensure smooth move experiences, reducing response times and improving client satisfaction. Managed complex requests, maintained accurate documentation, and enhanced interdepartmental communication.

Communication Time Management Customer Service Logistics Coordination Problem Solving Documentation Client Experience Attention To Detail

Customer Service

Safe Home Security

Jun 2016 - Jul 2023 (7 years 1 month)

Prevented subscription cancellations and achieved $45,000 monthly sales by outbounding to over 100 customers daily; streamlined service processes to reduce response times and consistently met performance targets.