Open to opportunities

Amal Hosny

@amalhosny

Message

Customer service professional with expertise in complaint resolution.

Egypt

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated customer service professional with extensive experience in handling complaints and providing effective solutions. My role as a Complaints Agent at TUI involved engaging with customers to resolve their issues promptly, ensuring their satisfaction while maintaining accurate documentation of interactions. I take pride in going the extra mile to foster positive relationships with clients.

Previously, I worked as an Email Support Representative at NAOS Marketing, where I developed training materials and addressed technical issues related to email servers. My ability to analyze problems and communicate effectively has been instrumental in enhancing team performance and customer satisfaction. I thrive in dynamic environments and am committed to continuous improvement in service delivery.

Experience

Work history, roles, and key accomplishments

After Travel Complaints Agent

Teleperformance Egypt

Feb 2023 - Nov 2023 (9 months)

Handled customer complaints, provided timely solutions and alternatives, and recorded customer interactions. Processed accounts and maintained documentation, ensuring adherence to communication procedures and policies.

Documentation Communication

Email Support Representative

NAOS Marketing

Aug 2020 - Mar 2021 (7 months)

Monitored email servers, created detailed troubleshooting reports for management, and addressed user email issues including virus concerns. Assisted in developing comprehensive email training materials for personnel and management, and compiled weekly email threat reports.

Email Troubleshooting Reporting

Customer Service Technical Associate

VOIS

Dec 2019 - Aug 2020 (8 months)

Managed customer accounts by recording information and resolving product or service problems through clarification, problem determination, and solution explanation. Handled large volumes of incoming calls, generated sales leads, and maintained financial accounts by processing customer adjustments.

Customer Service

Education

Degrees, certifications, and relevant coursework

October University for Modern Science and Arts

Bachelor of Business Administration, Business and International Marketing

Studied Business and International Marketing at October University for Modern Science and Arts. The curriculum covered various aspects of business and marketing strategies.