Open to opportunities

Salwa Khattab

@salwakhattab

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Client-oriented Email & Live Chat Customer Support Specialist.

Egypt

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What I'm looking for

I am looking for remote roles focused on non-voice communication, where I can utilize my writing skills and customer support experience.

I am a highly disciplined and client-oriented Email & Live Chat Customer Support Specialist with over one year of focused experience delivering written support services for U.S.-based fashion and retail brands. My expertise lies in handling high-volume asynchronous and real-time written communication with precision and empathy, ensuring alignment with brand voice.

In my recent role as a Remote Email Support Agent for Everlane, I managed over 50 daily customer emails, providing timely and articulate responses to inquiries related to order tracking, product sizing, and returns. My commitment to maintaining a high email closure rate with minimal escalations has been a key factor in my success. Additionally, I have achieved a 96% positive customer feedback rating as a Live Chat Support Representative for Made.com, where I delivered real-time support while adhering to the brand's modern tone.

Experience

Work history, roles, and key accomplishments

Remote Email Support Agent

Everlane

Jan 2024 - Present (1 year 6 months)

Handled over 50 daily customer emails involving order tracking, product sizing, returns, and delays. Delivered clear, brand-aligned responses using a warm, minimalistic tone.

Email Support Customer Service Order Management Problem Solving

Live Chat Support Representative

Made.com

Aug 2023 - Present (1 year 11 months)

Delivered real-time support to website visitors regarding product information, shipping queries, and order concerns. Achieved 96% positive customer feedback across 5 months.

Live Chat Support Customer Feedback Product Shipping

Education

Degrees, certifications, and relevant coursework

Cairo University

Bachelor of Veterinary Medicine, Veterinary Medicine

Completed a comprehensive curriculum in veterinary medicine, gaining expertise in animal health, disease prevention, and treatment. Developed strong analytical and problem-solving skills applicable to complex biological systems.