Nesma Hassan

I am a dedicated customer service and training professional with over six years of experience in enhancing team performance and customer satisfaction. My journey began with a Bachelor’s Degree in Business Administration, which laid the foundation for my career in customer service. At Telecom Egypt, I have successfully delivered onboarding and skills development training sessions, ensuring that new hires are well-equipped to handle customer interactions with empathy and professionalism.

Throughout my tenure, I have developed engaging content and training materials that resonate with diverse audiences. My ability to monitor and analyze team performance based on KPIs has allowed me to implement effective strategies that drive continuous improvement. I pride myself on my excellent communication skills and my knack for creating visually appealing presentations that facilitate learning and engagement.