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Nachiket Shrouti

@nachiketshrouti

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Dedicated professional with 8 years in technical support and consulting.

India

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What I'm looking for

I am looking for a role that values collaboration, innovation, and offers opportunities for growth.

With over 8 years of experience in technical support, customer service, and management consulting, I have developed a robust skill set that enables me to resolve complex issues efficiently. My career has been marked by a commitment to client satisfaction and a proven ability to lead teams effectively. I have successfully managed a team of 4-6 individuals, ensuring high-quality service delivery while optimizing processes to enhance performance.

In my recent role as a Senior Consultant, I spearheaded initiatives for Dynamics 365 products, analyzing market opportunities and driving revenue growth through data-driven strategies. My technical expertise spans across various platforms including ServiceNow, Zendesk, and multiple programming languages such as Python and JavaScript. I am adept at utilizing these tools to improve operational efficiency and deliver exceptional results for clients.

I am now seeking to leverage my extensive experience in a Customer Specialist role, where I can apply my strong problem-solving abilities and customer-centric mindset to drive success. My goal is to contribute to a dynamic team that values innovation and collaboration, ultimately enhancing customer experiences and achieving business objectives.

Experience

Work history, roles, and key accomplishments

AI Data Annotation Specialist

Freelance

May 2024 - Jun 2024 (1 month)

Worked on various data annotation projects for AI models, focusing on STEM data labeling and coding evaluations. Improved model accuracy by rectifying AI-generated code and ensuring consistency in labeling tasks. Collaborated with clients to deliver high-quality labeled data while adhering to strict guidelines.

Data Labeling Technical Support Python JavaScript HTML CSS ServiceNow Agile Project Management Data Analysis

Independent Senior Consultant

Microsoft

Feb 2023 - Mar 2024 (1 year 1 month)

Led initiatives for Dynamics 365 products, focusing on market analysis and partner-customer mapping. Developed dashboards and models to drive actionable insights and revenue growth. Collaborated with product directors to prioritize metrics for success.

SQL Python Power BI Microsoft Office Suite Google Workspace Data Analysis Continuous Integration Continuous Delivery GitHub Actions Jenkins

Software Engineer - Technical Support

Optum, UnitedHealth Group

Apr 2019 - May 2023 (4 years 1 month)

Provided technical support across multiple tiers for internal and external clients. Managed troubleshooting for enterprise technologies and utilized ServiceNow for ticket management. Developed ETL processes and optimized SQL queries to enhance operational efficiency.

Technical Support ServiceNow SQL ETL Python APIs Git Jenkins MuleSoft Problem Solving

Business Analyst

Mortgage Kart

Mar 2018 - Mar 2019 (1 year)

Analyzed lending criteria for UK banks to automate mortgage delivery processes. Developed data models and enhanced user experience through GUI design. Collaborated with brokers to streamline broking processes and managed a large portfolio of mortgage products.

Data Analysis SQL Excel Airtable Client Management Automation Project Management Presentation Skills Market Research

Lead Project Coordinator

AISECT

Mar 2017 - Feb 2018 (11 months)

Led project submissions for skill development initiatives across multiple states. Assessed project sites for suitability and monitored progress to ensure compliance with objectives. Contributed to regional business development and operational success.