Looking for a job

Akshay Bejugam

@akshaybejugam

Message

Technical Support Specialist at Telus Digital who automated Python diagnostics, reducing manual diagnostic time by 30%.

India

Message

At Telus Digital, I provided customer and technical support through real-time chat and ticket channels, diagnosing tier-2/3 issues and inspecting system and API responses. I automated routine support tasks with Python, reducing manual diagnostic time by 30%.

At Tata Consultancy Services Ltd., I developed Python microservices and real-time pipelines for the HSBC Project, deploying containerized applications on Azure. I’ve also worked on data annotation for model-generated technical responses and built projects including an AI-powered meeting summarizer using Azure OpenAI GPT-4.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Telus Digital

Feb 2026 - Jul 2026 (5 months)

Provided high-quality customer and technical support via real-time chat and ticket channels, resolving complex user issues while maintaining SLA deadlines. Diagnosed tier-2/3 queries, inspected API responses, and automated routine tasks using Python, reducing manual diagnostic time by 30%.

Zendesk Freshdesk Jira ServiceNow Python REST APIs JSON XML Handling Postman Log Analysis SQL PowerShell Batch Script

Data Annotation Specialist

Outlier

Jan 2025 - Feb 2026 (1 year 1 month)

Annotated and evaluated model-generated technical responses, including Python, SQL, and other programming outputs, by labeling correctness and providing structured corrections. Performed detailed data annotation on code, text, and analytical tasks for supervised fine-tuning and RLHF datasets.

Python SQL Data Annotation RLHF Supervised FineTuning Quality Assurance

System Engineer

Tata Consultancy Services Ltd.

Nov 2020 - Dec 2022 (2 years 1 month)

Developed Python microservices, implemented Kafka/Event Hub real-time pipelines, and deployed containerized applications on Azure. Managed CI/CD pipelines in Jenkins and Azure DevOps while maintaining employee data administration for the HSBC account.

Python Kafka Azure Docker Kubernetes Jenkins Azure DevOps CI CD Microservices

Education

Degrees, certifications, and relevant coursework

Concordia University

Master of Engineering, Electrical and Computer Engineering

Master of Engineering in Electrical and Computer Engineering, graduated in 2025.

GITAM (Deemed To Be University)

Bachelor of Technology, Electronics and Communication Engineering

Activities and societies: Published paper titled 'EEG Signal Artifacts Removal using ICA'; active member of Innovation Centre and PRAMANA, the annual Techno Cultural Management fest of GITAM Hyderabad.

Bachelor of Technology in Electronics and Communication Engineering, graduated in 2020.