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jayaram rathod

@jayaramrathod

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I troubleshoot enterprise SaaS platforms, APIs, databases, and cloud systems to resolve critical customer issues.

India

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What I'm looking for

I'm looking for technical support or data operations work where I can troubleshoot complex SaaS, APIs, cloud systems, and data workflows while partnering with global engineering teams.

I've supported enterprise SaaS platforms at Infosys for Applied Materials, resolving high-priority technical issues through log analysis, SQL investigations, REST API validation, and structured Tier-3 escalations. I maintained 95%+ SLA compliance while managing 50+ priority tickets each month.

Now at Innodata, I audit and troubleshoot complex data pipelines and SaaS outputs, helping global teams strengthen validation rules and automated inspection tools. I also build Python diagnostic automation, investigate identity and access issues, and translate findings into clear RCA reports and practical documentation.

Experience

Work history, roles, and key accomplishments

Current

Data & Operations Support Specialist

Current

Innodata India Pvt Ltd

Apr 2025 - Present (1 year 5 months)

Audit, validate, and troubleshoot complex data pipelines and SaaS outputs, ensuring GDPR and ISO 27001 compliance and collaborating on process improvements.

Data Pipelines SaaS GDPR ISO 27001 Troubleshooting Process Improvement

Technical Support Engineer

Infosys Limited

Dec 2021 - Mar 2025 (3 years 3 months)

Managed 50+ high-priority support tickets monthly with 95%+ SLA compliance, performed deep troubleshooting, and developed Python scripts to reduce MTTR by 20%.

ServiceNow Jira Grafana SQL Postman CURL Python REST APIs IAM CIAM OAuth Azure AD Auth0 LaunchDarkly Root Cause Analysis SLA Compliance

Education

Degrees, certifications, and relevant coursework

Tata

GenAI Virtual Experience, Generative AI

GenAI Virtual Experience program from Tata, completed in July 2025.

Bandari Srinivas Institute of Technology

Diploma, Electronics

Diploma in Electronics from Bandari Srinivas Institute of Technology, completed in 2017.

Microsoft

Azure AZ-300: Cloud Solutions Architect, Cloud Solutions Architecture

Azure AZ-300: Cloud Solutions Architect certification from Microsoft.

Gokaraju Rangaraju Institute of Engineering and Technology

Bachelor of Technology, Electronics and Communication Engineering

Bachelor of Technology in Electronics and Communication Engineering from Gokaraju Rangaraju Institute of Engineering and Technology, completed in 2020.