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chaitanya chuahan

@chaitanyachuahan

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Technical consultant with expertise in product support and data analysis.

India

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and continuous learning.

I am a dedicated Technical Consultant with over four years of experience in Product Support and Data Analysis. My expertise lies in resolving technical issues and delivering customer-centric solutions while deriving insights from complex datasets. I am proficient in SQL, Excel, and BI tools like Power BI and Tableau, which enables me to create impactful dashboards and generate actionable reports that support data-driven decision-making.

Throughout my career, I have successfully collaborated with cross-functional teams to enhance product functionality and customer satisfaction. My role at MasterCard involved developing complex SQL queries and generating insightful reports, while at Allscripts, I provided Level 2 support for interface-related issues, ensuring timely resolutions. I am passionate about continuous improvement and strive to drive operational efficiency through automation and process optimization.

Experience

Work history, roles, and key accomplishments

Product Support Analyst L2

MasterCard

Feb 2024 - Present (1 year 5 months)

Developed and executed complex SQL queries to extract, transform, and analyze data, supporting business decisions and product performance improvements. Provided technical product support for Smart Data and InControl commercial payment platforms, identifying recurring issues and leveraging data to recommend enhancements.

SQL Tableau Excel Data Analysis Product Support Data Quality

Interface Analyst L2

Allscripts

Oct 2022 - Present (2 years 9 months)

Interacted with clients via ServiceNow, live calls, email, and chat to provide Level 2 support for interface-related issues, updates, and implementations. Worked extensively with HL7 and XML data formats to support healthcare data integrations, including various message types for interoperability across Electronic Health Record (EHR) systems.

HL7 XML Mirth Corepoint Cloverleaf Rhapsody SQL ServiceNow EHR

Technical Support Analyst

PMC Consultancy

Apr 2021 - Present (4 years 3 months)

Built and maintained strong relationships with vendors to enhance collaboration and expedite issue resolution, contributing to improved system uptime and customer satisfaction. Monitored server health and daily transactions proactively to ensure high availability and reliability of customer-facing applications, using data trends to detect anomalies and prevent issues.

SQL Data Analysis Process Improvement

Education

Degrees, certifications, and relevant coursework

DeMontfort University

B.Sc in Computers, Computers

Studied computer science fundamentals at DeMontfort University, covering various aspects of computing. Gained knowledge and skills essential for a career in technology.