Nabil Rafouk

Analyzed and processed passport applications, approved or rejected applications based on established procedures, and provided bilingual customer service to citizens. Utilized Iris and SMGC software, processed payments, conducted investigations, and collaborated with other government departments.

Coordinated organizational projects and partnerships with government institutions, NGOs, and international stakeholders to support rural women's empowerment initiatives. Managed the development of the organization's website, LinkedIn page, and communication materials, and organized meetings, events, and stakeholder engagement activities.

Evaluated French-speaking talent and AI-generated content, ensuring linguistic accuracy and cultural relevance. Provided high-level linguistic expertise to support AI-driven talent matching and recruitment, and collaborated with US-based teams to optimize bilingual AI models and perform quality assurance on localized training data.

Annotated and labeled data to support the training and evaluation of AI models, ensuring accuracy and consistency. Reviewed and assessed AI-generated outputs against established quality and relevance guidelines, and contributed to the improvement of AI model performance through detailed, high-quality annotation work.

Evaluated AI-generated content and responses across general knowledge domains, ensuring accuracy, relevance, and quality. Provided subject-matter feedback to support the training and refinement of AI models and collaborated with cross-functional teams to improve model performance.

Provided expertise in policies and procedures related to passport processing, offered technical and strategic support to optimize decision-making processes, and participated in staff training and mentoring. Developed and implemented strategies to enhance service quality.

Assisted refugee families upon arrival at the airport, ensured smooth coordination of arrival logistics, and handled administrative procedures and customs documentation. Provided interpretation services for refugees and officials.

Pursuing a Master's in International Affairs, ongoing since 2024.

Completed a Bachelor's in Business Administration with a focus on Business Analytics and IT.

Earned a Diploma of College Studies (DEC) in Business Administration.