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Cassandre User

@cassandreuser1

I improve fraud prevention practices, employee support, and administrative processes at Desjardins.

Canada
Message

What I'm looking for

I'm looking for work where I can contribute to social innovation, management, mental health, fraud prevention, employee development, and process improvement.

I'm a Document Management Specialist at Mouvement Desjardins, where I write fraud-prevention procedures and communicate prevention practices to employees. My work builds on roles as a Competency Development Coach, Fraud Subject Matter Expert, and Fraud Prevention Advisor.

I've also supported adolescents, sheltered women, residents, children, and families through casework, crisis intervention, facilitation, and social work. With a master's degree in Social Innovation Management, I'm interested in management, social innovation, and mental health.

Experience

Work history, roles, and key accomplishments

Mouvement Desjardins logoMD
Current

Document Management Specialist

Jan 2026 - Present (8 months)

Writing procedures related to fraud prevention and communicating with employees regarding fraud prevention practices.

MK

Coordinator / Caseworker

Maison Kekpart

Jan 2020 - Dec 2020 (11 months)

Conducted individual, group, and community-based intervention with adolescents and their parents, coordinated artistic activities within Service Canada budget and deadlines, organized public events, and wrote daily intervention and workshop reports.

CP

Educator

CPE La Petite Patrie

Jan 2019 - Dec 2019 (11 months)

Organized activities for children aged 1 to 5, facilitated group activities, and ensured children's safety, hygiene, and daily routine.

UL

Teaching Assistant

Universite Laval

Jan 2019 - Dec 2019 (11 months)

Graded exams and university assignments and answered student questions for a Mental Health and Social Work course.

US

Residence Advisor

Universite Laval Residence Services

Jan 2019 - Dec 2019 (11 months)

Provided individual intervention with residents, enforced residence rules and regulations, answered resident phone calls, collaborated with residence staff, wrote daily work reports, and provided guided referrals.

LC

Caseworker

Le Chainon

Jan 2018 - Dec 2019 (1 year 11 months)

Intervened in the living environment of sheltered women, managed interpersonal conflicts, assessed crisis situations and responded effectively with empathy, maintained a safe and cohesive group environment, and provided guided referrals.

LS

Educator

Loisirs St-Martyrs-Canadiens

Jan 2016 - Dec 2018 (2 years 11 months)

Organized activities for children aged 1 to 5, facilitated group activities, and ensured children's safety, hygiene, and daily routine.

Education

Degrees, certifications, and relevant coursework

Ecole des Hautes Etudes Commerciales de Montreal logoEM

Ecole des Hautes Etudes Commerciales de Montreal

Master's Degree, Social Innovation Management

2021 - 2024

Master's Degree in Social Innovation Management obtained from HEC Montreal.

Universite Laval logoUL

Universite Laval

Preparatory Year, International Development

2019 - 2019

First-cycle studies in International Development at Universite Laval.

Universite de Montreal logoUM

Universite de Montreal

Bachelor's Degree, Social Work

Bachelor's Degree in Social Work obtained from Universite de Montreal.

Tech stack

Software and tools used professionally

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