
Cassandre User
@cassandreuser1
I improve fraud prevention practices, employee support, and administrative processes at Desjardins.
What I'm looking for
I'm a Document Management Specialist at Mouvement Desjardins, where I write fraud-prevention procedures and communicate prevention practices to employees. My work builds on roles as a Competency Development Coach, Fraud Subject Matter Expert, and Fraud Prevention Advisor.
I've also supported adolescents, sheltered women, residents, children, and families through casework, crisis intervention, facilitation, and social work. With a master's degree in Social Innovation Management, I'm interested in management, social innovation, and mental health.
Experience
Work history, roles, and key accomplishments
Writing procedures related to fraud prevention and communicating with employees regarding fraud prevention practices.
Performing administrative processing, participating in the professionals' roundtable, providing advisor support and coaching, and contributing to department improvement.
Provided advisor supervision and performed administrative processing related to fraud prevention.
Maintained relationships between members and clients, identified various types of fraud, analyzed information and communicated it to clients, and performed related administrative tasks.
Coordinator / Caseworker
Maison Kekpart
Jan 2020 - Dec 2020 (11 months)
Conducted individual, group, and community-based intervention with adolescents and their parents, coordinated artistic activities within Service Canada budget and deadlines, organized public events, and wrote daily intervention and workshop reports.
Educator
CPE La Petite Patrie
Jan 2019 - Dec 2019 (11 months)
Organized activities for children aged 1 to 5, facilitated group activities, and ensured children's safety, hygiene, and daily routine.
Teaching Assistant
Universite Laval
Jan 2019 - Dec 2019 (11 months)
Graded exams and university assignments and answered student questions for a Mental Health and Social Work course.
Residence Advisor
Universite Laval Residence Services
Jan 2019 - Dec 2019 (11 months)
Provided individual intervention with residents, enforced residence rules and regulations, answered resident phone calls, collaborated with residence staff, wrote daily work reports, and provided guided referrals.
Caseworker
Le Chainon
Jan 2018 - Dec 2019 (1 year 11 months)
Intervened in the living environment of sheltered women, managed interpersonal conflicts, assessed crisis situations and responded effectively with empathy, maintained a safe and cohesive group environment, and provided guided referrals.
Social Work Intern
RLS Montreal-Nord/Ahuntsic Youth Mental Health Team
Jan 2017 - Dec 2018 (1 year 11 months)
Intervened in a family context across cultures and mental health, and evaluated social functioning through interviews and counseling.
Educator
Loisirs St-Martyrs-Canadiens
Jan 2016 - Dec 2018 (2 years 11 months)
Organized activities for children aged 1 to 5, facilitated group activities, and ensured children's safety, hygiene, and daily routine.
Social Work Intern
Corporation pour la vie active des personnes handicapees de
Jan 2016 - Dec 2016 (11 months)
Intervened in a family context across cultures and mental health, and evaluated social functioning through interviews and counseling.
Education
Degrees, certifications, and relevant coursework
Ecole des Hautes Etudes Commerciales de Montreal
Master's Degree, Social Innovation Management
2021 - 2024
Master's Degree in Social Innovation Management obtained from HEC Montreal.
Universite Laval
Preparatory Year, International Development
2019 - 2019
First-cycle studies in International Development at Universite Laval.
Universite de Montreal
Bachelor's Degree, Social Work
Bachelor's Degree in Social Work obtained from Universite de Montreal.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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