Open to opportunities

Queen Schella Ingabire

@queenschellaingabire

Bilingual Administrative Officer delivering compliant, English-French administrative operations across federal and university settings.

Canada

Message

What I'm looking for

I’m looking for a bilingual administrative role where I can manage high-volume intake, ensure strict privacy/ATIP compliance, translate for stakeholders, and keep day-to-day operations running smoothly with clear reporting and reliable organization.

I’m a bilingual administrative professional with five years of continuous experience supporting the Canadian federal government and the university sector. For three years, I served as the administrative anchor of an IRCC director’s office—managing a divisional public mailbox, routing requests to the correct authority, translating reports and decks between English and French, and maintaining records under federal privacy and access-to-information requirements.

I bring strong operational discipline to every stage of intake, documentation, and coordination. I’ve coordinated meeting logistics and task flow across teams, performed data analysis, research, and transcription in support of ATIP consultations, and supported community engagement operations at the University of Ottawa by managing inboxes, processing partnership documentation, and translating materials for students and partners.

Experience

Work history, roles, and key accomplishments

Current

Short-Term Rental Operations Manager

Current

Independent (Airbnb)

Managed multiple short-term rental properties, coordinating guest arrivals and departures and handling booking requests. Automated booking and scheduling workflows, scheduled cleaning staff and third-party service providers, and resolved unplanned problems same-day.

Property Operations Guest Check In Out Coordination Scheduling Third Party Service Provider Management Issue Resolution

Administrative Officer - Community Engagement

University of Ottawa

Managed the team’s general mailbox, answering questions from students, professors, and community partners. Coordinated volunteering placements, processed proof of insurance and partnership agreement documents, supported users on the Community Engagement Navigator platform, translated documents, and reviewed student scholarship applications as part of the awarding committee.

Document Processing Partnership Documents Community Engagement Support Navigator English French Translation Committee Support

Operations & Client Services Coordinator

Private Reserve Financial

Built and maintained a customer relationship management (CRM) system, keeping client records and tracking follow-ups to completion. Managed appointment communications and documentation, coordinated external contributors, and designed client-facing presentations end to end.

CRM Administration Client Records Follow up Appointment Coordination Presentation Design

HR Support Officer - Learning & Research

Canada Revenue Agency (CRA)

Performed data coding and analysis in Microsoft Excel and built journey maps from results to support team research and analysis of learning data. Conducted research on adult learning and cognitive factors using Psycinfo, ERIC, and Business Source Complete.

Excel Data Analysis Journey Mapping Research Support PsycINFO Business Source Complete

Program Officer - Immigration Cases

Immigration, Refugees and Citizenship Canada (IRCC)

Served as the administrative point of contact for the division's general mailbox, responding to inquiries and ensuring requests were assigned, tracked, and completed on time. Routed requests to appropriate teams, translated monthly immigration statistics reports between English and French, and maintained records and ATIP-related files under federal compliance requirements.

Request Intake and Referral English French Translation Records Management Privacy Governance Data Analysis Research Transcription

Program Officer - Program Guidance

Immigration, Refugees and Citizenship Canada (IRCC)

Managed meeting logistics within the director general's office, including scheduling and preparation. Translated presentation decks, took notes in senior management meetings, and produced summarized briefings for outstanding tasks and projects.

Scheduling English French Translation Presentation Deck Translation note taking Briefing Preparation Daily Updates