Open to opportunities

Naazia Fathima

@naaziafathima

I’m a results-driven Senior Sales Manager specializing in B2B lead qualification and revenue growth through relationship-driven selling.

India

Message

What I'm looking for

I’m looking for a role where I can exceed sales targets, own B2B pipelines, and build long-term client relationships—while using strong consultative communication to close deals, optimize budgets, and drive measurable revenue growth.

I’m a highly motivated, results-driven sales professional with a successful track record of exceeding sales targets and driving revenue growth. As a Senior Sales Manager at Copart India pvt.ltd. (October 2023–March 2024), I negotiate contracts, pricing, and terms to secure deals aligned with company goals, while maintaining accurate CRM records and delivering regular sales reports and forecasts to management.

Before that, I strengthened my consultative selling and customer-focused approach as a Senior Account Consultant at Regalix India Pvt Ltd. (Nov 2016–July 2022), where I reached out to clients to optimize their AdWords campaigns, monitored and analyzed campaign effectiveness, and led ROI-based discussions around budget optimization and performance improvements. Earlier roles at Dell International Services and Synchrony Financial built my foundation in exceptional customer service, negotiation, escalation handling, root cause analysis, and continuous process improvement—so I can move sales cycles forward by addressing objections professionally and maintaining long-term client relationships.

Experience

Work history, roles, and key accomplishments

Senior Sales Manager

Copart India Pvt Ltd

Oct 2023 - Mar 2024 (5 months)

Negotiated contracts, pricing, and terms to secure deals aligned with company goals. Maintained CRM records and provided sales reports and forecasts to management.

Contract Negotiation Pricing Strategy Sales Forecasting CRM Management Deal Closing Time Management B2B Sales Sales Reporting

Senior Account Consultant

Regalix India Pvt Ltd

Nov 2016 - Jul 2022 (5 years 8 months)

Optimized clients' AdWords campaigns by monitoring and analyzing performance and recommending budget and campaign changes. Managed end-to-end sales cycles through prospecting, qualification, objections handling, and value-based negotiations to drive long-term client relationships.

Lead Qualification B2B Sales Objection Handling Sales Cycle Management Client Account Management

Customer Care Associate

Dell International Services

Nov 2015 - Jul 2016 (8 months)

Engaged potential customers to identify needs, communicate Dell product and service benefits, and negotiate mutually beneficial pricing and terms. Generated leads through cold calling and networking, maintained sales activity records, and produced regular management reports.

Pricing Negotiation Lead Generation Cold Calling Sales Reporting Customer Service Cross functional Coordination

Senior Escalation Specialist

Synchrony Financial

May 2013 - Nov 2015 (2 years 6 months)

Reviewed and resolved escalated customer complaints with empathetic, professional communication to ensure a positive experience. Analyzed root causes, documented case actions, supported frontline teams with complex cases, and tracked KPIs to improve resolution time and customer satisfaction.

Customer Escalation Management Root Cause Analysis Conflict Resolution KPI Tracking Customer Retention Case Documentation Process Improvement Customer Satisfaction