Open to opportunities

Myra Smith

@myrasmith

Customer Service Representative with sales and BDC experience, leveraging CRM and accurate documentation to drive leads and appointments.

United States

Message

What I'm looking for

I’m looking for a fast-paced, customer-first role where I can use CRM accuracy, lead management, and documentation processing to support customers, schedule appointments, and contribute to sales goals—while collaborating with a team that values organization and follow-through.

I’m a detail-oriented customer support and sales professional with experience in CRM systems, data entry, and high-volume customer communication. I’ve supported appointment scheduling, internet leads, and customer follow-up while maintaining accurate CRM records.

I’ve worked in automotive dealership environments as a Sales Representative (BDC & Finance Support), processing financing applications and managing end-to-end customer paperwork, including confidential document verification and lender-compliant file management. Earlier, as Operations Manager at FOREVER 21, I led scheduling and payroll processing, handled escalated customer service issues, and supported onboarding, training, and daily operations workflows.

Experience

Work history, roles, and key accomplishments

Customer Service Sales & BDC Rep

On Point Events

Jan 2026 - Jun 2026 (5 months)

Supported dealership sales events across multiple states in high-volume automotive environments. Managed inbound/outbound customer communication, appointment scheduling, and CRM records while assisting customers through sales and financing.

Customer Communications Appointment Scheduling CRM Systems Data Entry Lead Management Customer Retention Time Management Multitasking

Sales Rep (BDC & Finance Support)

Rightway Automotive

Apr 2022 - Jan 2026 (3 years 9 months)

Processed customer financing applications while maintaining accurate records in CRM and dealership management systems. Verified customer documentation, managed customer communications to generate leads and schedule appointments, and supported social media promotion of inventory.

CRM Systems File Management Customer Communications Lead Management Appointment Scheduling Lender Requirements Social Media Management LinkedIn

Operations Manager

Forever 21

Jan 2015 - Apr 2022 (7 years 3 months)

Managed scheduling, payroll processing, and employee record keeping for a fast-paced retail team. Handled escalated customer service issues, supported onboarding and training, maintained operational documentation, and assisted with reporting and day-to-day operations management.

Scheduling Payroll Processing Onboarding Training Reporting Operations Management