Myra Smith
@myrasmith
Customer Service Representative with sales and BDC experience, leveraging CRM and accurate documentation to drive leads and appointments.
What I'm looking for
I’m a detail-oriented customer support and sales professional with experience in CRM systems, data entry, and high-volume customer communication. I’ve supported appointment scheduling, internet leads, and customer follow-up while maintaining accurate CRM records.
I’ve worked in automotive dealership environments as a Sales Representative (BDC & Finance Support), processing financing applications and managing end-to-end customer paperwork, including confidential document verification and lender-compliant file management. Earlier, as Operations Manager at FOREVER 21, I led scheduling and payroll processing, handled escalated customer service issues, and supported onboarding, training, and daily operations workflows.
Experience
Work history, roles, and key accomplishments
Customer Service Sales & BDC Rep
On Point Events
Jan 2026 - Jun 2026 (5 months)
Supported dealership sales events across multiple states in high-volume automotive environments. Managed inbound/outbound customer communication, appointment scheduling, and CRM records while assisting customers through sales and financing.
Sales Rep (BDC & Finance Support)
Rightway Automotive
Apr 2022 - Jan 2026 (3 years 9 months)
Processed customer financing applications while maintaining accurate records in CRM and dealership management systems. Verified customer documentation, managed customer communications to generate leads and schedule appointments, and supported social media promotion of inventory.
Operations Manager
Forever 21
Jan 2015 - Apr 2022 (7 years 3 months)
Managed scheduling, payroll processing, and employee record keeping for a fast-paced retail team. Handled escalated customer service issues, supported onboarding and training, maintained operational documentation, and assisted with reporting and day-to-day operations management.
Education
Degrees, certifications, and relevant coursework
Lee’s Summit West High School
High School Diploma
Earned a High School Diploma from Lee’s Summit West High School in Lee’s Summit.
Availability
Location
Authorized to work in
Job categories
Skills
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