Open to opportunities

Vanessa Casas

@vanessacasas

Message

I’m a bilingual Customer Support Specialist with 5+ years resolving issues and managing CRM-driven service.

United States

Message

What I'm looking for

I’m looking for a remote-friendly customer support or customer success role where I can handle high-volume chat/email, use Salesforce/HubSpot, resolve issues quickly, and help improve customer satisfaction and measurable performance.

I’m a bilingual (English/Spanish) customer support professional with 5+ years of experience delivering fast, empathetic help through chat and email, while staying calm in high-volume situations. I strengthen customer outcomes by combining clear communication, conflict resolution, and structured CRM workflows.

In recent roles, I’ve managed day-to-day operations and service standards as a Housekeeping Supervisor / Customer Service, handling client communication, issue resolution, and payment processing. I’ve also driven revenue-supporting outcomes across sales and customer success—delivering consultative vehicle sales, supporting consultative CRM-driven selling, coordinating campaigns and client support requests, and improving performance through data-driven strategies, e-commerce development, and advertising optimization.

Experience

Work history, roles, and key accomplishments

Current

Housekeeping Supervisor

Current

Shining Touch

Jan 2025 - Present (1 year 4 months)

Managed team scheduling, client communication, and issue resolution while maintaining high service standards. Handled payment processing and supported customers in a fast-paced service environment.

Customer Service Scheduling Client Communication Payment Processing Conflict Resolution Bilingual Communication Time Management

Automotive Sales Consultant

Autoland

Jun 2024 - Dec 2024 (6 months)

Delivered consultative vehicle sales by guiding customers through purchase decisions, negotiations, and financing coordination. Maintained high customer satisfaction in a fast-paced automotive sales environment.

Consultative Sales Customer Relationship Management Negotiation Finance Coordination Bilingual Communication Client Onboarding Time Management Customer Satisfaction

Business Development Representative

Velocity

Dec 2022 - Apr 2023 (4 months)

Managed client communication and provided consultative sales support while tracking activities in CRM. Supported pipeline and client engagement to drive business development outcomes.

Business Development Consultative Sales Client Communication Lead Management Conflict Resolution Bilingual Communication Time Management

Account Manager & Customer Success

Clickoh

Feb 2022 - Dec 2022 (10 months)

Managed multiple client accounts, handled support requests, and coordinated campaigns to improve customer outcomes. Ensured responsive customer support and smooth account operations.

Customer Success Account Management Campaign Coordination CRM Management Client Communication Conflict Resolution Bilingual Communication Time Management

Customer Support & Operations

Pickit

Aug 2020 - Feb 2022 (1 year 6 months)

Handled customer inquiries and resolved issues while coordinating logistics to support timely operations. Improved customer experience through responsive communication and follow-through.

Customer Support Logistics Coordination Customer Communications Operations Support Conflict Resolution Bilingual Communication

Digital Accelerator Lead

Altipal S.A.S.

Jan 2019 - Jan 2020 (1 year)

Built and structured the company’s e-commerce platform and led a team of 3 to drive digital growth. Implemented data-driven strategies to increase sales performance.

Data Strategy Team Leadership Sales Performance Digital Transformation Operations Management Customer Support CRM Tools

Account Manager

Mercado Libre

Jan 2017 - Jan 2019 (2 years)

Managed and optimized advertising campaigns across platforms to improve client ROI through strategic recommendations. Collaborated with international teams to implement best practices.

Account Management ROI Client Advisory Strategic Recommendations Performance Tracking CRM Tools