Vanessa Casas
@vanessacasas
I’m a bilingual Customer Support Specialist with 5+ years resolving issues and managing CRM-driven service.
What I'm looking for
I’m a bilingual (English/Spanish) customer support professional with 5+ years of experience delivering fast, empathetic help through chat and email, while staying calm in high-volume situations. I strengthen customer outcomes by combining clear communication, conflict resolution, and structured CRM workflows.
In recent roles, I’ve managed day-to-day operations and service standards as a Housekeeping Supervisor / Customer Service, handling client communication, issue resolution, and payment processing. I’ve also driven revenue-supporting outcomes across sales and customer success—delivering consultative vehicle sales, supporting consultative CRM-driven selling, coordinating campaigns and client support requests, and improving performance through data-driven strategies, e-commerce development, and advertising optimization.
Experience
Work history, roles, and key accomplishments
Housekeeping Supervisor
Shining Touch
Jan 2025 - Present (1 year 4 months)
Managed team scheduling, client communication, and issue resolution while maintaining high service standards. Handled payment processing and supported customers in a fast-paced service environment.
Automotive Sales Consultant
Autoland
Jun 2024 - Dec 2024 (6 months)
Delivered consultative vehicle sales by guiding customers through purchase decisions, negotiations, and financing coordination. Maintained high customer satisfaction in a fast-paced automotive sales environment.
Business Development Representative
Velocity
Dec 2022 - Apr 2023 (4 months)
Managed client communication and provided consultative sales support while tracking activities in CRM. Supported pipeline and client engagement to drive business development outcomes.
Account Manager & Customer Success
Clickoh
Feb 2022 - Dec 2022 (10 months)
Managed multiple client accounts, handled support requests, and coordinated campaigns to improve customer outcomes. Ensured responsive customer support and smooth account operations.
Customer Support & Operations
Pickit
Aug 2020 - Feb 2022 (1 year 6 months)
Handled customer inquiries and resolved issues while coordinating logistics to support timely operations. Improved customer experience through responsive communication and follow-through.
Digital Accelerator Lead
Altipal S.A.S.
Jan 2019 - Jan 2020 (1 year)
Built and structured the company’s e-commerce platform and led a team of 3 to drive digital growth. Implemented data-driven strategies to increase sales performance.
Account Manager
Mercado Libre
Jan 2017 - Jan 2019 (2 years)
Managed and optimized advertising campaigns across platforms to improve client ROI through strategic recommendations. Collaborated with international teams to implement best practices.
Education
Degrees, certifications, and relevant coursework
Universidad de La Salle
Bachelor of Business Administration, Business Administration
Bachelor's degree in Business Administration from Universidad de La Salle (Colombia), completed in 2019.
Colegio Campestre Mayor de Inglaterra
High School Diploma, Secondary Education
2011 -
High school diploma from Colegio Campestre Mayor de Inglaterra (Colombia), completed in 2011.
Availability
Location
Authorized to work in
Job categories
Skills
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