Open to opportunities

Denise Viola

@deniseviola

Message

Dedicated customer service professional with a passion for client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and detail-oriented customer service professional with roughly three years of direct customer service support experience and nine years of social media marketing. My career has been driven by a commitment to promoting lasting customer satisfaction through effective communication and problem-solving. I thrive on identifying customer inquiries, interacting with clients, and providing tailored solutions that foster strong client relations.

Currently, I serve as a Shareholder Client Service Representative at BNY Mellon Bank, where I manage inbound and outbound calls, assist with financial transactions, and provide technical support for online accounts. My previous roles have equipped me with a diverse skill set, including inside sales and social media marketing, where I developed and executed campaigns to maintain a loyal customer base. I am passionate about helping others and am eager to apply my customer satisfaction strategies in a Customer Operations Specialist role.

Experience

Work history, roles, and key accomplishments

Current

Shareholder Client Service Representative

Current

BNY Mellon Bank

Mar 2023 - Present (2 years 4 months)

Answered inbound and outbound calls, assisting with financial transactions and providing account information in Retail Services. Provided technical assistance for shareholders' online accounts and supported agents with account establishment and paperwork processing.

CRM Avaya Zendesk Service Now Conduent LPAR ServiceNow

Inside Sales Representative

AmeriGas Propane

Oct 2021 - Present (3 years 9 months)

Provided excellent customer experience over the phone, critically assisting customers with their needs. Contacted existing, pending, and future customers to develop and execute sales plans for specific geographic areas.

Customer Service Sales Planning Sales Proposals Customer Relations Critical Thinking

Social Media Market Liaison

Self Employed

Aug 2011 - Present (13 years 11 months)

Maintained websites and updated posts across multiple social media platforms daily. Created and implemented new social media marketing campaigns to maintain a loyal audience/consumer base.

Social Media Marketing Content Creation Fundraising

Office Manager & Logistics Coordinator

3V Transportation

Feb 2007 - Present (18 years 5 months)

Marketed and obtained a client base, building relationships to maintain long-term clients. Managed payroll, negotiated salaries, and composed and generated invoices.

Payroll Management Logistics Coordination

Education

Degrees, certifications, and relevant coursework

Florida Technical College

Diploma, Medical Billing & Coding

Activities and societies: Medical Billing and Coding Capstone (100-Hour Senior Project)

Completed a diploma program in Medical Billing & Coding. Gained expertise in abstracting information from medical records and assigning standard codes using CPT and ICD-10-CM. Developed skills in inpatient and outpatient coding procedures, analyzing patient health records, and assigning Diagnosis Related Groups (DRGs).