Lashonta B

I’m a customer-focused professional with proven experience delivering high-quality support in fast-paced environments. I’m skilled at resolving customer concerns, handling high call volumes, and building strong customer relationships while maintaining professionalism and efficient solutions that strengthen brand loyalty.

In my roles as a Customer Service Representative, Outcome Manager, and Customer Service Associate, I handled inbound and outbound call handling, scheduled service appointments, and documented requests in CRM systems. I also managed daily client service operations, supervised support staff, and ensured accurate payment processing—always using active listening, conflict/complaint resolution, and service recovery to improve customer satisfaction.